Starbucks - Cascade-Fairwood

There appears to be ongoing issues with staffing and scheduling. Mobile ordering is frequently disabled. That wouldn’t be so bad if there weren’t also significant waits, even when not busy. The lounge is often closed without notice. I started calling ahead to see if the lounge would be open. The last time I went, I called and verified it would be open until 7:00 (posted hours). About 10 minutes after I arrived, I was asked to leave because they were closing the lounge. I was told someone just called in sick. I doubt this was sick. I have seen the store have online ordering and the lounge closed with at least 4 people working. Something else is going on. I don’t understand how they stay open.I have had several trips wasted to unposted closures. The drive through has detained me for over 30 minutes (I know this isn’t exaggeration because of my dashboard clock)There are failures in efficiency, staffing and leadership at this location. Matters have worsened enough that I think it’s easier to drive farther than to deal with their organizational woes.It is downright inconvenient and time-consuming to try to bring this location business. It’s also frustrating to be asked to leave because people are “out sick”.This location needs to be closed. If reopened, properly staffed for the posted hours. If orders can’t be fulfilled in less than 30 minutes, perhaps it should stay close rather than continue to be a liability for the brand.

I want to say thank you to Aspen, she make for me the best white chocolate mocha coffee. Was a perfect combination of flavors. I buy coffee 3 or 4 times a day on every Starbucks during my working day and I have a long time nobody make a that perfect coffee for me. THANKS ASPEN, I WILL COME BACK FOR SURE...

Greatest customer service ever!!!! They always go above and beyond!!!

This is my favorite Starbucks. The staff is friendly and it has a nice atmosphere to allow you to relax and enjoy your purchase.

Probably the best Starbucks to come and visit! Sam was the employee who made my coffee and day!