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Przekaż informację zwrotnąThis is a pleasant burger and bar area connected to a hotel, where you can even see the front desk from several of the bar seats. I ordered takeout, and while I waited, there were flat screens playing sports and news, so I didn’t experience any boredom. The staff was friendly and attentive, and the burgers were great.
I booked a 2-night stay for a medical conference and selected 2 complimentary breakfasts, knowing I would have to cover the cost for my extra guest. However, they presented us with a bill for nearly $60 at breakfast, but assured me that the charges for the two breakfasts would be credited back to my card. When I checked out, they refused to honor that promise. I paid $600 for 2 nights, and honestly, this hotel is not worth it. It's dated and had a strange odor. The manager on the morning of checkout was quite rude; when I told him I would never return, he asked, "What does that mean?" Well, let me clarify: your hotel is one of the worst Holiday Inns I've ever stayed at, and the most expensive. I’ll look for a different hotel the next time I'm in town, and I hope others can learn from my experience!
After 40 minutes of frustrating back and forth on the phone, resulting in me missing breakfast with my family, the restaurant manager finally agreed to honor the voucher, which should have happened right away. This unnecessary conflict cast a shadow over what is otherwise a beautiful hotel. I believe that whether I booked through a third-party site or not, the offer should have been honored, especially since IHG verified that breakfast for two was included. I also intend to share this experience with IHG. I’ve never faced such an issue at any other Holiday Inn I've stayed at with hotels.com. I've purchased vouchers many times and have never been told they couldn't be used.
There are many ways to book a bed... not so many ways to book an extension of home. I can't be the only one... raised in Wheaton, house has long been sold, parent is aging, and there is an increased need for family visits from both coasts. Most recently, that meant calling the hotel same day to say I was jumping on a plane and would arrive, most likely, around 1am. No problem. After negotiating O'Hare, the rental car facility and the unfamiliar roads in the middle of the night I was warmly greeted and VERY effeciently checked in. Thank you to the night staff who probably did not need my slightly manic arrival. I was here on Valentine's Day... . Absolutley enjoyed the holiday dinner from the hotel restaurant, Burger Social, and was so impressed by Cristian who made sure my dinner tasted good... and was also beautifully presented (even if I did order it to go! . Family stuff almost always means changes. I extended my stay two times and found the front desk to be well trained and accomodiating (thank you, Michael and Harrish and the morning staff as well . The weather here is making national news... and yes, I availed myself of the complimentary hot chocolate bar after I scraped off my rental car. And I could not have been more grateful that my room was cleaned every day. THANK YOU. A pre-covid amenity that I have missed and was both suprised and delighted to experience. We have been here before. We will be back. This staff is part of our story.
I have stayed at this location three times, and every time the front desk staff has been so helpful and friendly. I have had difficulty with my business properly reserving my stay, and each time the front desk staff has gone out of their way to help me solve my problems. Shoutout to Morelia and Michael, and sorry for the others names I cannot remember. The facilities, rooms, and amenities are great and every time I’m in the area I guarantee I’ll be staying here.
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