Mercure Cardiff Holland House

Great location just on the edge of the city centre with everything within walking distance. We stayed as we were attending a conference but I would definately stay again if visiting the city. The reception area, restaurant and bar all seemed to have been recently refurbished and the breakfast was nice. The staff were exceptionally friendly and helpful. The rooms were a great size and from the top floors you get an amazing view. Everything was clean but the room was slightly tired but had everything you needed. The spa, pool and gym were an oasis of calm. Had a great stay.

This is possibly one of the worst hotel experiences I’ve had. Room booked a paid for in full by the company. I arrived a day late, and despite taking payment this hotel sold my room to someone else and then tried to argue it was my fault. The deputy general manager was unhelpful rude and ignorant and simply inflamed the situation. Eventually I got a room and as soon as I walked in was hit by a wall of heat and humidity that took your breath away and a fan and some sort of cheap ac type machine that was actually heating, not cooling the room. (This was hottest day of 2023) the AC on the wall clearly didn’t work as had no power. Asked reception to come try the room they agreed was far too hot but had nothing else hotel was full. There is only one positive about this hotel and that is the lady Called Jean on the desk she tried so hard to help and deserves a medal. Disgusting way to treat guests, Terrible nights sleep in a room that was far too hot with no windows no AC and no ventilation at all!

A stressful experience! Our first spa trip. Reception staff ignored us for 5 minutes at check in while they worked on their laptop, then reluctantly handed the room key over with no explanation or welcome to the hotel. We’d booked for a dinner, lunch and spa treatment. The receptionist booked us in for dinner and told us we needed to book our spa treatment at the spa. Found our own way to the lift and guessed what floor we were on based on the room number. When we got to room we found it was dirty and outdated. The bathroom is full of cracks and the door is in a state. There was a mini fridge but it was empty. I think there were good views but it was hard to tell through the filthy windows! Then I tried to get back downstairs to the spa- a big mistake as all the lifts had stopped working! Walked down all the stairs to find that they only went to the external fire escape. After about 20 minutes I found a working lift. The next day we had lunch and a spa treatment booked. The robes provided were far too small, and when I queried this with the spa I was told to ask at the downstairs leisure section.. which was unmanned. We had preordered our lunch for 1pm as instructed. Our sandwiches did not arrive until 1.30pm, however my wife’s cheese and ham sandwich came with pickle on which was not on the menu. When queried we were told that the menu we were shown in the spa was wrong, as some sort of implication that this was our fault! We then waited another 15 minutes for a replacement sandwich which did not arrive. We gave up and went to Starbucks! After this we didn’t go to the spa as we didn’t want to interact with the rude staff any further. A waste of money, we will be warning our friends and family not to come here!

Me and my girlfriend visited the Mercure on 23/6/23 for one night with a 2 hour use of the spa facilities and two-course meal. Our experience was fantastic! Check-inn was at 3pm, but we were really impressed that when we got there early the reception staff checked if the room was ready for us. We were also able to use the spa before/after we checked-in/out which was fantastic news! The guy at the spa reception was very friendly and made things easy. Only thing to note is you need a cash deposit (you get it back) to use the lockers to lock it with their padlock! Either bring cash or bring your own! The facilities were good and clean and we had a good time using them. The room was very nice with a very nice shower and comfortable bed. The service for the food was excellent. The gentleman was very polite and smart with a good sense of humour and the lady that served us was very friendly and smiley and funny which was very nice! As said earlier, this was Friday the 23rd so make sure they know their work is appreciated please! The food itself was crafted to perfection. I had hummus and garlic bread starter which I would highly recommend. We both had the burger (can’t remember the name) which was spectacular. Then my girlfriend had a cheesecake desert which was very nice. The food also came very quickly so credit goes to the kitchen staff. We had a great nights sleep and had the breakfast which was very good. Huge selection of hot and cold food which was very tasty. Checkout was 11AM. The only thing I might add constructively is the car park is a little bit rundown and limited on space. A lot of the spaces were not in use. The car parking was discounted at £18 I think for 24 hours, so just prepare for that as I thought it was a bit pricey. Other than that, I can’t ask for any more and genuinely can’t even think of one think I would change. Thank you for the service, 10/10

Breakfast good, evening meal way below worth having. Slow service, crispy chicken was crispy not just the skin it was dried out. Fish was poor quality and the skin not removed so spoilt the taste. Chips were under cooked. Reception Staff warm and friendly. Room really good. Location great. Would come back for sure but eat out for evening meals