Subway - Canyon

I was very disappointed with my experience at this Subway. I ordered the Baja Chicken and Bacon sub online, which cost me $10, as well as an extra order of bacon. However, my Baja Chicken and Bacon sub arrived without any bacon. I called the store and the manager said there was nothing they could do. I then contacted the franchise owner, who also said they couldn't do anything but would inform the staff about the mistake. I was frustrated that they couldn't fix their error. It's unacceptable for a sandwich to be missing half of its protein. I suggest taking your business elsewhere and avoiding this location. It's clear that the manager and franchise owner do not value their customers or their loyalty.

I ordered a cheese-filled pizza with medium pepperoni at this restaurant, but it looked like they had just thrown a block of cheese on top and I couldn't even see the pepperoni. I called the manager to request a replacement, but she initially agreed only to change her mind later. I ended up going to Walmart Subway instead. I was very disappointed with the bad service and customer service at this restaurant. As a customer service enthusiast, I believe that mistreating customers can result in losing business. I refuse to spend my money on poor quality and service like what I experienced here.

This is my second time ordering from Subway. The first time, I ordered a turkey sandwich but received a warm chicken sandwich with missing ingredients. On both occasions, I found a hair in my sandwich. The sandwich was warm, had raw bacon, rubbery cheese, and was inedible. I was extremely disappointed as all I wanted was a cold turkey sandwich, but I never received it.

Tried to order twice using TOUCH-SCREEN drive through and neither time worked. Left and went to another fast food restaurant. The last time was especially humorous as Subway had NO customers and the three adjacent fast food restaurants had cars backed out into the street.

Best sandwiches and pizza in Canyon! Just remodeled and looks awesome! I love the full size breakfast pizza!