Caffe Nero - Camden

Coffee frappe with half of it milk filled up. I guess they didnt havd enough ice but still made it available.

Some people at other tables are certainly unaware of their surroundings and are simple too noisy. I really did not want to hear another person's life history when trying to take in a great cappuccino.

We ordered a myriad of foods and drinks. The staff were very patient with us and let us sit upstairs for a bit even though they wanted to close up. Thankyou!

333 High Holborn, London WC1V 7PX Dear Caffè Nero Customer Service, I am writing to express my d. On 12/10/2023 at 8:50 in the morning, I visited the coffee shop and ordered a large coconut latte. However, the drink she served me was only half-full, with excessive foam on the top. To address the situation, I politely approached the staff member who served me. I kindly explained that I had expected a whole coconut latte, as is standard practice in other coffee establishments. However, instead of addressing my concern professionally and courteously, the staff member became aggressive and dismissive of my complaint. As a customer, I believe in constructive feedback and ensuring that establishments maintain their quality and standards. It was disappointing to experience such an unprofessional response when bringing attention to an issue with my order. I value my experiences at Caffè Nero and have always appreciated the quality of your products. However, this incident has left me feeling dissatisfied and frustrated with the service I received. I trust that you will address this matter appropriately and take the necessary steps to ensure that such incidents do not occur in the future. I would appreciate it if you could investigate this issue thoroughly and provide me with a response as soon as possible. Additionally, I kindly request that you take appropriate measures within your establishment to train your staff on customer service and handling complaints professionally and respectful P.S. The staff started speaking and insulting me in Russian but unfortunately for them, I understand Russian. Very rude! Very good and tasty coffee, the best which I drunk, but the staff is the impolite

Good ambience. Best bacon ciabatta roll and freshly ground coffee. Plenty of space upstairs and downstairs. Disabled toilet on ground floor. Clean and tidy.