Potbelly - Calumet-Norvelt

This is an excellent Potbelly location! I recommend ordering in person if you have time, as this will ensure you get exactly what you want on your sub.

Just watched dude behind the counter drop a utensil twice, each time pretending to get a new one, wipe it off with a hand towel, and put it back on the counter... maybe consider cleaning it next time? Pretty obvious man.

They lack efficiency and great customer service. I have ordered from this location 3 times and each time my order was wrong...or missing an item. Talking to management is a waste, because I received a lack of understanding that I am very dissatisfied with my local Potbelly service. I will never order from the again....ever.

Not as good of an experience compared to other locations. The entire staff was preoccupied with their own conversation and ignoring the customers. The person making my sandwich kept forgetting about completing my order as he kept stepping away to join the conversation. Twice, he seemed surprised that I was still standing there. I’m a fan of potbelly, but I may not return to this location.

I’d heard good things about this place and went to try it. It was just… ok.I had the chicken club, and may give the avo turkey a chance too as it read well. The club was dry, both the chicken and just slightly over toasted bun. The bun may have had been just right had the chicken been moist and tender though, so I’m not sure.