Second Cup Cafe - Calgary

I love the coffee at this restaurant and the staff is friendly. However, the croissant I got was extremely hard and disappointing. It seemed old and stale, and by the time I realized, I had already left. They need to improve their quality control on their baked goods, as it made me think the croissant had been sitting out for days. Additionally, the drive-thru speaker is very quiet, making it difficult to hear.

This restaurant is a very convenient and clean spot to unwind with friends after shopping in the Signal Hill area. They serve delicious smoothies!

If I were the owner, I would be upset. We arrived at the restaurant on Sunday at 4:45 PM after a trip. The host informed us that they were closed, which was surprising since their sign indicated they were open until 7 PM on long weekends. My wife went inside to double-check and was told they were closing at 5 due to the long weekend. She mentioned it was only 10 minutes to 5, but they still began turning off the lights and insisted they were closed. There was a car behind us that also got turned away, and we noticed three more vehicles being sent out of the parking lot.

Bad customer service. on 3. juli at 4:53 clock with my two small children to get them hot chocolate. When I came in, people still sat at the coffee and barista told me they were closed. I looked at my watch and told her it was 4:53 and that they were advertised online to close at 18 o'clock. She said she was told by the owner to close 5. I said it's okay, but it's 4:53." was extremely disappointed about the service and was never previously rejected service before a business was closed. but no one was more disappointed than my children?

Drove through, it takes too long to finish two cold beverages. Service window looks very unprofessional and dirty, the guy delivered drinks without any greeting.