The Sirhowy Jd Wetherspoon - Caerphilly

I 've been here plenty of times before but never experienced someone so rude as Shantel the manager or so I 'm told. This woman came to address an issue with the bacon as it looked like it was cut fresh off the pig. (This was on the 8th of July 2023). When she approached my girlfriend and I, she began to lecture us on how the bacon was pre cooked before arriving to site. I accepted this but still wanted the issue resolved, which was hard enough. She needs a good lesson in manners! Then once I was made to pay the difference on an item that would replace my unedible sandwich, she lectured me again on how I should just deal with it because of how hard it is working in hospitality, boo hoo... here 's a lesson I 'm sorry, please and thank you . You can start there. Her attitude was so terrible I asked one of the staff jokingly if she has spat in my girlfriend burger, as that was the attitude she gives off. Yet to have received an apology

I had a meeting with a client here, it was my first time visiting. The atmosphere was ok but they need sound deadening on the walls ceiling. Staff member who served me didn’t know what Earl Grey tea was and thought it was some sort of cocktail.

Food was disappointing, ordered an All Day Brunch and it was cold. Eggs were overcooked, cold and dry. We had to send the whole meal back, and looking around the room we were not the only ones. Staff were however very apologetic and understanding. They did send us fresh hot food and it was delicious.

Good price and nice food It probably depends on who is on shift, but I'd say that 80% of the time the plates come nice and warm, with hot food. Sometimes, it can come on cold plates, with stone cold food, and it looks dry. I'm not sure how they store the food, but it reminds of the food cabinets in McDonald's, where it can dry out if it's been in there too long. It happens infrequently, though Staff are extremely polite, and they are happy to try and fix any issues you're having. Very good customer service On a rare occasion, there can be drunk young men looking for a fight, but that, again, is quite rare for me, personally

I love spoons in blackwood, but someone should really mention that poppadoms should not fold without snapping. Every time. Its become a running joke in my family.