Cold Stone Creamery - Cabazon

After waiting 10 minutes, he received the cake, which was completely melted. With his birthday gathering set to start in just 30 minutes, he had no choice but to take the melted cake. He pointed out that, thankfully, he lives nearby, or the cake would have been a total disaster by the time he got home. The staff offered no apology, and there were no suggestions for a replacement or a refund. The cake should have been prepared in advance, rather than being made right before pickup. This experience highlighted a lack of organization and management, and it was entirely unacceptable. The photo below shows the cake after being in the freezer for three hours. I would strongly recommend against ordering a cake from this place due to their disorganization and lack of accountability. The melted mess cost $36.

The ice cream at Cold Stone is reliably delicious, and the service is good when the staff is available. However, I can only give it 2 stars because they frequently close the store 25 to 30 minutes earlier than the posted hours, which can be quite frustrating.

I drove all the way here for ice cream, only to arrive 35 minutes before closing time. The staff had already locked the door and glanced at me but continued cleaning instead of letting me in. Why advertise hours if you're not willing to stick to them?

I recently visited Cold Stone Creamery and I must say, their ice creams and shakes are truly delicious. The place itself appeared to be very clean and well-maintained, which is always a plus. However, I have mixed feelings about the service I received during my visit.I arrived at 8pm, which was only an hour before closing time. I approached the counter and requested two of their popular creations. To my disappointment, the female worker informed me that they were out of stock. Undeterred, I decided to make another attempt and the male employee seemed ready to work on my order. However, just as he was about to start, another employee appeared out of nowhere and announced that they were also out of that particular creation.This experience left me a bit frustrated, as it seemed that the location I visited had a consistent issue with keeping items in stock. Having the two employees give conflicting responses further added to my confusion. While I understand that running out of certain flavors or options can occur, it was disappointing to encounter this problem not just once, but twice in a row.Overall, Cold Stone Creamery offers delicious ice creams and shakes, and the cleanliness of the establishment is commendable. However, the inconsistent stock availability and the confusion among the staff regarding inventory left me somewhat dissatisfied with the service received on this particular visit. Nonetheless, I would still be willing to give this location another chance in the hope that the stock issues are resolved.

Ice cream was good. I feel bad for the CREW members, not management. I spoke with some crew there who told me how they do not receive any breaks when working, not even a lunch break. If they are lucky and no one enters they can sit down. Owner really needs to address the issues he has with his supposed manager(s) before a lawsuit is started. I am sure this is a big reason why no one wants to stay with this business for $14 an hour with no breaks. Definitely not worth it. I won't be back, ice cream was good but I feel like a burden when the crew gets no breaks.