Dunkin' - Burgoon

Service was slow. Drinks took 20 minutes to show up. Orders were wildly out of sequence and kiosk wasn't intuitive or have all the options so I would have to wait inline to order what I wanted.

This Dunkin Donuts officially took a turn for the worse!!! Use to come here everyday for my cup of coffee with the staff, which it seems they all left!! The guy in there now looks like he’s on something!! The coffee taste old and nasty!! And it seems dirt inside!! Unfortunately this Dunkin is a thing of the past!!!

This is my favorite donut shop because it has my favorite flavor “Vanilla”.

People working in this store, they don’t give a xxxx of your present, I stand in front of the cashier counter for 10 minutes, hoping someone shall ask me (may I help you, or next customer) but no one give a xxxxx, I asked one of the employees whose behind the counter to help me order my drink, he’s said, I have to use stupid/useless mobile order station to order my drink. This place is dumb. Never will be back here again.

Came with family at 5.30pm on Friday, closing time was 6pm. They closed lobby and told we can't eat inside when the entire store was empty. The reason they offered was that, there are understaffed and can't clean up again, so decided to close the entire thing 30 mins prior to closing time. Such a bad customer experience.