Kupkates Llc - Buffalo

I feel so lucky to have Kupkates right in our community! Kathy and her team are so dedicated to their customers. I purchased 5 dozen cookies for the holidays and when it became clear that the Blizzard was going to change our Christmas plans, Kathy and her team hustled to get everyone's orders out a day earlier. I was especially grateful for the sugar cookie decorating kit I purchased. It was a delicious and fun activity to keep my toddler busy during the storm. Thank you so much for bringing such delicious treats to South Buffalo!

I made contact on 10/31/2022. Asking questions about cookies. 11/02/2022 I called and spoke to someone regarding the deals of my sons birthday party. The party is on 11/20/2022 his actual birthday date and starts at 12:30 due to the football game. I would need to pick them up on 11/19/2022.Thursday, 11/17/2022 I was called and was told my order is ready ahead of time due to the storm in case I wanted to pick them up earlier. I explain that I could not pick them up either due to running around I had to do. I will pick them up Saturday, like I plan to and I have a pick up truck not worried about snow. The lady said she would have to play it by ear because she had to deliver a cake for a wedding and to call her at 3pm to see where she was at. I 've called several times on Saturday 11/19/2022 and left messages. Sunday 11/20/2022 3:15pm I get an message on Facebook saying my order is ready. Then today 11/23/2022 I get another message: There was a travel ban..I couldn 't get off my street ..but checked messages as soon as I was able to get here and there wasn 't any message from you ..I also was checking Facebook for a message from you. I completely understand about a travel band. My town wasn 't in a travel band so driving wasn 't a problem for me. Glade I didn 't pay for them. Today is 11/23/2022 and now you want to contact me. I don 't want 7 day old cookies lol. My sons party was amazing by the way! But communication is key in every business! Some people call them a no update update.

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Have had much better bake goods other places. And for the price you are paying should be top notch flavor. My Grandma was a baker and she could bake them out of the water !!

I was able to order an odd unique treat for a divorce party and was very pleased with the cookie cake. They were able to accommodate my specific requests and the cookie was delicious! This bakery has my loyalty for as long as they are in business.