Moe's Southwest Grill - Bucks

Fast and friendly serviceOrder correctFood was good

Great service. The staff was so friendly. The food was fantastic!

They had none of my sauce pablona “made up” as employee said with a big ol’ attitude to make the situation worse. Ruined by burrito with no special pablona sauce. Need to check your employees at this location.

Ordered delivery for my staff for lunch today. When we received the order multiple meals were incorrect, one included guacamole that the employee is allergic to. The receipt was attached to the bag and it was even highlighted “no guacamole” one was also highlighted “no rice” but had rice. Called the location and the manager asked if we wanted a refund or remake the food. I’m a healthcare manager over a busy office with sick patients, of course we wanted the food because we weren’t able to take an actual lunch break. One of my employees returned to the location for me (because I am on crutches due to an ankle injury). I I wrote on the receipt the things to be corrected on each meal. The manager kept the original receipt. When the employee returned the meals were still incorrect. I returned to the location and the manager stated “I was told I shouldn’t have remade them for you anyway”. I asked to speak to the manager (at the time I didn’t know it was her). She said she was the manager. So then I asked “who told you you shouldn’t remake the order”. She said another manager at another office. I tried to contact corporate. Tried to contact the district manager. I had the online order showing what we ordered which was not what we got. The manager started completely ignoring me, refused to give me back the original receipt with the highlighted items saying she didn’t have it. Manager refused to give us a refund. I have sent photos of the food, and online order receipt to the BBB. Very sad because, we love Moes and we do lots of catering with them and will not any longer. The other employees were great and trying to assist but the manager offered no resolution.

As a frequent Moe’s enthusiast, I have visited over 50+ stores in multiple states. This is by far the best store I have encountered. FromThe cleanliness of the two Coke freestyle machines to the salsa stations. Fresh food and immaculate service. I order the stack. This comes with inherent risks varying from store to store. The moment he cut my stack with the pizza cutter by gently pressing it to prevent ripping the stack, I knew this place was different. My stack was swaddled in tin foil and I shed a tear. This store sets the bar extremely high and I will be back. The manager who floats between stores on the gulf coast with blonde hair who started at the Spanish fort location (I think his name is Jacob? takes his job very seriously and it does not go unnoticed. 10/10