El Pollo Loco - Buckeye

Great Service and polite employees, Overall it’s a great place to eat delicious food.

I go here every single night and order 3 tacos Al carbon combos. Today I went and was handed 3 bowl combos. They charged me more, but I figured it was because the prices went up, so I didn’t think anything of it till they handed me chicken bowls. I told the guy this isn’t what I wanted. He said he would make the tacos. I could keep the bowls. I parked and waited. A girl came out and said I had to give back the bowls they would make my tacos. They were not going to refund me the difference. I recorded the whole thing. Guess I have to find a new place to go because someone forgot to clean out their ears this morning…

Great place to pickup some good food to take to the park down the road and have a picnic. Prices are better than the other fast food places around there and the food is a lot better too.Kid-friendliness: Healthier tastier kids meals and the kids love it so much more than other places

Pro tip: Just because you cooked it, doesn't mean you have to serve it.After two separate visits to this El Pollo Loco, days apart, I'm done. They serve the most unappetizing food. ? The BRC on the right looks...disgusting, and I can smell the burn. The shredded chicken and cheese pollo bowl I purchased over the weekend was not appetizing either and not full. I kept thinking that dark red thing was cranberry sauce.The bowls I purchased from other locations out of state looked nice and were packed with food. This one....This place just takes your appetite, or maybe that's what happens when you ask for the veteran or senior discount.The location at McDowell 99th Ave is newer and served better looking food, but my first bite of shredded chicken cheese pollo bowl had a nice long bone in it. That's a photo for another review.My mother didn't mention any problems with her two-piece thigh and wing, so I gave two stars.I was recovering from a procedure, but now I can make my own food again. Thank goodness.

This is the worst El Pollo Loco that I have ever been to. We came in with a trust that it would be exceptional because every other one we ever ate at was great. Now I will Always check reviews before going in or ordering from. The service was not friendly. The tea was terrible. The chicken was burned and dried out. They fixed my double chicken bowl with the burned parts underneath so you couldn't see them but you bit into it before you could tell. Awful. I almost believe they did it on purpose because we were white. Just completely juvenile and unbelievable that it was so bad. Don't go there. Not worth it.