Trader Joe's - Brooklyn

This restaurant is located in a stunning historical bank, and the ambiance is always pleasant. Although the lines can be long, the checkout system is efficient, and everything is organized on a stage that makes the waiting experience more convenient for customers.

This is a truly stunning Trader Joe's location situated in a historic bank building. The store is always well-stocked, and while the lines can get long, the checkout system is efficient. Everything is conveniently organized on a single floor, making the shopping experience smoother despite the wait.

Shift Lead, Victoria O'Brien, displayed immaturity and unprofessionalism, which resulted in alienating customers. There were instances of dishonesty towards both customers and staff. The customer service was appalling. The team seems to prioritize group policies over genuine customer interactions, which undermines valid exchanges and the return of transactions, regardless of whether a receipt is provided. Overall, the mandates in place seem to create unnecessary inconveniences for customers.

The shift lead, Victoria O'Brien, displayed immaturity and unprofessional behavior that alienated customers. There were instances where she misled both customers and employees, resulting in terrible customer service. Her personal approach failed to respect the group's policies and distorted valid customer interactions. Furthermore, the establishment's location-specific policies proved to be inconvenient for customers, complicating the return and transaction processes.

I don’t understand why the previous reviewer chose to leave customer feedback on Happy Cow instead of sites like Google Maps or Yelp, especially when it comes to discussing vegan options. That aside, I had a fantastic experience at TJ's. They have an incredible selection of vegan products that are always being updated. You can find everything from vegan cheese dip and a wide range of plant-based milks to Miyokos butter at the best price around, vegan ice cream, prepared frozen meals, and so much more. It’s all very affordable! I really love Trader Joe's!