Golden Palace - Brooklyn

This is my updated review after tonight's experience. I previously gave this place 4 stars cuz their customer service improved but now it's horrible again. I come here often with my family to eat dim sum or we would get take out and sometimes dinner. Tonights service was horrible, the waiters who served us were super rude and not attentive to us. Firstly, the waiter who took our order, who was an older man dressed in black and white, had an attitude when we asked him to repeat our order and never did. Second, the waiter stood there hunched over our chair giving us an attitude while we were trying to order and when we asked him to repeat what he said cuz we couldnt hear him, he gave us a snappy and rude comment. Third, no one came to our table to change our plates as our plates were filled with bones even though we asked them nicely to change it. Lastly, majority of the waiters who were there tonight didn't pay us any attention even though they were standing next to our table. You can feel the unfriendlyness and unwelcome feeling radiating from them. I am seriously disappointed, and I hope the owner takes action and trains their staff better or hire better employees. Absolutely disgusting behavior.

Came with family and left immediately. There were dead cockroaches all over the floor where I was seated, and one was on the plate. Told the waiter and he just shrugged it off like it was nothing. Won't post photos because they're disgusting.

New Dim Sum in this area. We arrived around 10 am on Thursday, and the place was about 70% full. We sat in the middle of the restaurant and noticed that they use the traditional style where each cart carries different types of food.We only saw two ladies offering tripe and other fried items. They finished offering and completed their rounds, but the dim sum lady was still nowhere to be seen. We asked the servers where the dim sum was, and they told us it is around here, she is coming.Finally, after waiting for about 15 minutes, we saw her, but she only went around the sides, and she didn't come anywhere near us. She made a round, and nothing here. We had to go to where she was to tell her that we wanted to order. When we saw that she was approaching, she offered the table next to us. We were the ones who called her.Poor service. Servers don't pay attention if the dishes are dirty and need to be changed, the tea cup was missing, and we had to wait for it to be filled. Almost done eating, she came to fill the tea, but it was too late. It wasn't a pleasant dining experience here.I don't recommend it, and this was on a weekday.I can't imagine how it would be on weekends.

The dim sum place around the corner was closed due to a wedding so we saw this was still open and went. We came around 45 minutes until closing and it was last call. We ordered shrimp dumpling, shu mai, XLB, and shrimp rice rolls. It was quite good but it's double the price from dim sum place! The place is nicer and more upscale too. It was late night snack.

The food at this restaurant is bland and lacking in seasoning, with the exception of the chicken.