Byrne Dairy And Deli - Brockport

I called at 8pm the night before to place a breakfast pizza order for work the following morning. No communication between the team happened (according to the employee the next morning) so nothing was ready. Unfortunately I can understand that happening with shift changes. But then I was told I should?ve called again. I called and placed my order, as I?ve done several times in the past, so I?m not sure why they expected me to call again? As that?s not a normal take out order requirement; several calls to ensure their order will be ready.... but I guess next time I will.

Average shopping experience for a convenience store, you have to request key to use the bathrooms.

Ordered 2 orders of mozzerella sticks and it took over 30 mins to receive them and when i finally got them, they were raw on the outside yet most of the cheese was also outside of them. It wasnt even remotely busy either with 4 employees working. I watched the girl who started them (who i will also say appeared to be the laziest employee ever, stopping every 30 secs to chit chat with coworkers over and over and over) stock the entire sandwich station before even starting my order. Then, she cooked them for about 10 minutes in an oven that wasnt even turned on before noticing, then put them in another oven and left them for the shift change staff (who were ACTUALLY helpful! Props to the shaggy hair kid) to finish. Literally the worst experience ive ever had in a byrne dairy anywhere, the only saving grace was the 1 good employee out of 7 (4 pre-shift change, 3 after) that was actually working and helpful.

It?s hit or miss on whether the credit card machine at the pump will work.

I always come here because it's convenient and on the road to work. It's a hit and miss with this byrn dairy. Most of the employees are young and don't even bother making the chocolate cookies some days, also seem to not keep up with the stocking of items in the refrigerator etc. There are a few employees that a great tho always make sure the cookies are made fresh and are stocked. I am a big fan of those cookies and the chocolate milk they have here. Overall it's not a bad place as it's the last stop right before you get onto the highway, however there are definitely better Byrne dairys in the area