Shake Shack Upper West Side

Stopped in for lunch after walking the American Museum of Natural History. The walk up kiosks made ordering easy especially at the height of lunch time. While the first floor seating was taken we were able to find plenty of open seating downstairs. The tables were not properly cleaned in-between customers but with the high traffic area we didn't mind doing a quick wipe down. Our food was read in less than 10 mins. Chicken sandwich and chicken bites were hot and tasty. Fries were not hot, more room temperature and subpar. The shake flavor selection was small. We choose the mini size and it was a perfect way to end our meal.

The chocolate shake was so good! This was a bit of a splurge for me, but I don’t think I would get the burger again even though it was a really good. Little trick: downstairs there are a bunch of tables that not a lot of people use, so it’s nice and quiet! I would get the shakes again and I recommend dipping the fries in the shake : !

It was my first time visiting a shake shack. The woman helping me (Vanessa M) was so helpful. She answered all my questions about the menu options and was so friendly and kind (some of the other employees were talking and seemed like they didn't want to be bothered). Vanessa M made sure I was happy with my order and that everything was to my liking. I wish that staff at other fast food restaurants were as nice as Vanessa M was to me. Vanessa, thank you for such a wonderful experience. The burgers and shakes were delicious and I absolutely will be back!

Cashier and employees have really poor attitudes and no customer service skills. I asked a simple question of how long is a typical wait time for food a day the worker didn't even acknowledge me and walked away. The food is descent and the shakes are great.

Great burger and drink venue. Really tasty vegan burger option, nice crinkle cut fries. Mango and passion drink was just a squash though but all ok. Staff were friendly, service (waiting in line for order) seemed slower than Mcd’s but food was better and more expensive.