Astor Court - Broad Channel

We stayed at this hotel on the 14-16th of november 2023. Everything was great. Hotel, the room, check in, the butler and the overall service was exceptional. The only big let down of this hotel is during breakfast in the morning of the 16th at the astor court. When we came to breakfast around 9am, the host was ignoring us, and gave us the worst seat at the back (in front of king cole bar), while other and better seat in the middle or the side was clearly available. After we were seated, we requests to the waiter to move us to other table and the waiter was really helpful and gave us other table. Soon after the host lady (long hair, always kept glasses on the head) came to the waiter and asks him why we moved and should’ve told us that the table was reserved. We can see the way she look at us and hear everything from our table. It is a clear example that she was very racist towards asian. About 30 minutes later another asian came and she gave them our previous table. This is a big letdown for a St Regis brand, and as a Marriot Bonvoy Titanium member this is simply the worst experience that we had to experience.

A Festive Escape into Elegance at Astor Court Astor Court at the St. Regis provided a delightful backdrop for our 'tis-the-season ' outing, enchanting us with its beautifully adorned interiors that perfectly captured the spirit of Christmas. Stepping into the St. Regis during the holiday season was like walking into a winter wonderland. The hotel 's decorations were a visual treat, with Astor Court standing out as a highlight. The restaurant, with its innate elegance and charm, was a sight to behold, offering a warm and inviting ambiance that felt both luxurious and cozy. While the hotel itself could benefit from a bit of rejuvenation, the overall experience was nothing short of lovely. My only wish was for a touch more Christmas spirit in the menu – perhaps some festive-themed dishes or a special treat for guests, like Christmas cookies, to fully embrace the holiday cheer. Our dining experience was made even more memorable by the exceptional service we received from Mohammed, our server. His attentive, accommodating, and genuinely warm demeanor ensured we felt special and well cared for throughout our meal. It 's the kind of service that makes a meal not just a culinary experience but a cherished memory. In summary, Astor Court at the St. Regis is a wonderful choice for those seeking an elegant dining experience, especially during the holiday season. With its beautiful setting and top-notch service, it 's a place where the magic of the season comes to life, even if just a dash more holiday flair in the menu would make it perfect.

The food is terrible. Processed mass produced ingredients. I could get a better sandwich at the deli. I would accept the outrageous price if the food was quality, but this beneath public school breakfast quality. Shame on this place for conducting itself the way it does. I had to return two dishes. Shame on this place times 100. They need to get rid of the manager and everyone in the kitchen and start from scratch. A yogurt coffee and French toast was 144 dollars. DO NOT FALL FOR THIS FACTORY TRASH. I WILL PRAY FOR THIS PLACE

This place is small but has a special atmosphere. Fantastic service forces. Always attentive. I owe the visit to a special suggestion from The HON Best Hotel Tester who raved about the pastrami sandwich. And yes, pure enjoyment. Serve with light fries without the shell. Glass of champagne. It was a lot of fun. Come back.

Great place to host an event. Concierge was extremely warm and welcoming.