Wagamama - Bristol, City of

The spicy ramen provided a comforting respite during a typical Bristol rainstorm. The staff and atmosphere of the restaurant were delightful!

We had a fantastic meal at this restaurant. Our waitress, Lisa, was very attentive and our meals came out perfectly, even though I made some substitutions. The food was delivered in a timely manner and the portion sizes were generous for the price. We were very satisfied with our experience!

Upon arrival, the staff was welcoming, pleasant, and polite. However, the experience went downhill from there. We waited longer than usual to order, the server was not knowledgeable, and one side dish was left off our order. The Ebi Katsu looked beautiful but did not taste as good as it looked; it was warm and not crunchy. The Pad Thai was overcooked and dry, lacking chili and spring onion. When we asked for the missing side dish, we were made to feel like it was our fault, and it arrived after we had finished the rest of our meal. This experience was unlike our usual visits to Wagamama's in Cardiff and Swansea.

I have never had a poor meal at Wagamamas so I won’t go on about the excellent food that we also experienced here during a family birthday meal . We usually go to the W in Queens Rd but last time we weren’t that impressed so decided on a change and so pleased we did. What I would like to rave about is what a fantastic manager they have at this place. On the night we visited, last night, a Wednesday evening at 7.30pm it was busy with a good vibe. I am coeliac and the first question the waiter asked was ‘are there any allergens? As soon as I said about the gluten, he provided me with a GF menu. This menu being handed out prompted the manager to arrive at our table who explained to me the process for dealing with allergens, that she was trained and that my food would be cooked in a sterile pan and cross contamination would be avoided, she also brought me some GF tamari sauce. This really put my mind at rest as so many restaurants don’t consider cross contamination and wouldn’t even know soy sauce contains gluten! The GF menu is a bit limited, Imwould like to see more appetisers but there is still enough choice to enjoy a tasty meal here. The prawn Rakasui was excellent and I couldn’t finish it all. My meal was a bit delayed due to staff shortages but the manager was extremely apologetic and took the meal off the bill without us even complaining, I never expect food at Wagamamas to arrive all together anyway. I wish more restaurant managers were as clued up as this person was, she’s definitely a huge asset to Wagamamas. We will be sure to return again.

Excellent service the manager she is the best lovely lady and staff very polite i will come back next month again