Pret A Manger - Bristol

This restaurant was very disappointing. Despite Pret being a good chain, the service here was lacking. The staff were friendly, but they managed to mess up our order even with a screen displaying the commands. The next customers were left waiting without drinks for a long time before being served. There was a lack of communication within the team, overall a very poor experience.

Consistent quality as usual, but the management needs to be reprimanded. It was uncomfortably hot inside, with the door wide open while the refrigerators were working overtime. It's unfair that taxpayers are footing the bill for this unnecessary heat that customers like myself don't want! Step up your game!

Take a look at the picture of the baguette that you pay a premium price for! We asked the staff and they informed us that the company had reduced the size of the baguettes, which I personally doubt. I reached out to their customer service and received a generic response (stating that our feedback is valued...).

Went into the Broadmead Bristol Pret yesterday with a friend. We picked up our sandwiches, crisps and a drink each and placed them on the counter. We were totally ignored while 3 staff members stood behind the counter, one was working the coffee machine, the other two I'm not sure what they were doing. They did not say a word, then a lady walks in to the place, walks right up beside us and she is asked what she would like! Unforgivable in a customer service environment. The server who totally ignored us was taller, dark hair tied back and spoke with a foreign accent. We left our food on the counter top and walked out. Went to Cafe Amore across the street now they have the best customer service and cheaper food so we will go to there from now on.

It doesn’t take much to say ‘so sorry guys but we are closing in a few minutes can you get ready to leave’. Don’t just say you need to leave now with you accepting people in a few mins later Coffee lovely but experience has gone downhill.