Starbucks - Bridgend

I stopped by this restaurant on a whim and enjoyed a delicious hot chocolate and muffin. The staff was very friendly, and the atmosphere inside was warm and inviting. The service was great, but my only criticism is that some of the comfortable white chairs near the window were badly worn and in need of replacement. This is not the fault of the managers or staff, as it is a franchise and the owner is responsible for replacements. However, the staff was always smiling, and I will definitely be returning in the future.

The tables outside were covered in dirty cups and trash. Inside, the atmosphere was grubby and dark, with overflowing bins. The drink selection was limited to water, juice, and no options for kids. Surprisingly, there was also no tea available. The coffee was of poor quality, making it a disappointing experience overall. It's unclear if the lack of staff or enthusiasm was the cause of the issues at this location.

Questionable Hygiene drinks were binned straight away. We have never visited this branch, normally going to Coryton further long the M4. We won’t be going back. We used the drive through for three drinks and found a hair in the foam of my sons babycino. I don’t normally take the lid off the drinks but on this occasion did, because a hair on the side of the cup wouldn’t come off. I realised it was clipped under the lid. I toll the lid off and there it was, instantly making me feel sick. All three drinks were binned and customer services contacted xxx with photos. They weren’t very interested as this is a franchise, the Magic Bean Company. Disgusting hygiene, Covid or not.

Rude girl with red hair, rolled eyes at me when I asked for it in a cup when I have paid to be sat in. She was miserable and didn’t seem like she wants to be there. It’s Starbucks who normally pride themselves on being so friendly and positive! It’s a shame!

Always really dirty in here. Staff don’t clean tables between customers and are always standing around talking. Mugs have dried lipstick on them no wonder Covid cases are on the rise in Wales!