Baskin-robbins - Brentwood

This is the best Baskin Robbins I've ever been to! My wife, who is pregnant and craving whipped cream, called after placing our order to ask for it since there wasn't an option in the app. The staff was not only incredibly friendly but also added the whipped cream for us. They even left a note saying "Congratulations on the baby!" What a thoughtful gesture from such kind people! We definitely need more of that kindness in the world!

This restaurant used to provide excellent service, but it appears that they have had a staff turnover recently. During our last few visits, we noticed that the place has been dirty and frequently out of various items. Additionally, one of the freezers is partially blocking the entrance, making it difficult to enter the store. The employees now serve very small portions—sometimes only half the size you would expect—and the portion sizes have become inconsistent.

I ordered the DIY Sundae Kit for the third time. The first time was exactly how it should be. The second time, the hot fudge was smaller, but it was enough for half the package; however, I didn’t receive any cherries. On my third order, there were no cherries again, and the fudge was still only enough for two people. Since it’s a kit with two quarts, they should provide adequate amounts of everything.

Today, August 27th at 11:30 AM, we visited this restaurant. The two young staff members at the front desk, a young man and a girl, were incredibly inept. They were more focused on their conversation than on attending to our family, displaying a lack of enthusiasm that was quite noticeable. Their social skills were so lacking that it made us feel uncomfortable, as if we were intruding on them. The young man was completely confused about our order and repeatedly mixed up what we were saying. When it came time to add toppings to one of the ice creams, he clumsily shook a spoonful of them, which made the whole experience even more frustrating.

The food is fantastic until you see the cake. It looks like the cakes were made by small children. The older woman who makes them seems to lack the necessary skill. It's disappointing to see such a great menu accompanied by such mediocre desserts.