Creamistry - Brea

Went here two days ago and ordered small pistachio and a small pecan praline. It took a while but it?s a process so that wasn?t an issue. My husband who absolutely loves Creamistry?s pistachio took a bite and it was all wrong. Apparently they added too many pistachios and the girl working there basically didn?t care. My husband tried explaining he?s had this same ice cream many times and it doesn?t taste right (and to me, it didn?t look right either ?very gooey and slimy, not creamy, and dark green). The girl failed to ask him if he?d like something different. Finally, he tried eating some more of it but still just couldn?t stomach it, so I asked her if she wouldn?t mind at least looking at it. She did and FINALLY offered a substitute. We waited for a long time since we were pushed to the end of the line for orders for the substitute but then the girl mixed up our order with someone else?s?prolonging our wait even further. Overall, worst creamistry experience ever. The pecan praline was still delicious which is the only reason for two stars.

Update: We decided give Creamistry another chance and stopped by for ice cream again and we were disappointed. We ordered Strawberry Bond and after an hour wait we were handed what seemed like strawberry shake, literally. Basically just some plain ice cream with strawberry on it. We have had Strawberry Bond before and used to love it. Lowering from two to 1 star. Not going back there again. Photo for reference. We used to love Creamistry but the last two visits have been disappointing. Brownie bites were stiff and difficult to chew on. Ice cream itself did not taste right, as if it was just a mixture of sugars and chocolate. Yes they are overpriced but we were OK with it when their ice cream was great. Will wait a while before giving another try.

This store is always CLEAN! The employees are sweet and friendly! Super quick service they work hard! Every time I come it?s a nice experience. Love that I can always count on a clean fun store!

They raised they're prices on everything. It's $10 for a spoonful of ice cream lol. The pints went up to $13.50 and don't even have accurate labeling...I bought a chocolate ice cream pint and it contained peanut butter chunks and brownie bites. Luckily I don't have a nut allergy but for someone who may be allergic and just wants chocolate this could cause unnecessary chaos, not just financially but physically... Misleading and way overpriced for the same quality elsewhere, especially better store brands.

Made to order icecream that's made with Liquid Nitrogen. I got the Rocky Road. This was my 1st time here and the clerk suggested Rocky Road from the favorites menu. Not going to lie...it took about 15 minutes for our 2 orders to be made. There were about 4 orders in front of us. It's very labor intensive from what I witnessed. The 3 clerks behind the counter worked well as a team. One would create the ice cream and pass it to another clerk that would complete the process then the last would serve it up and decorate your order. They all worked well together. Our 2 Regular orders (small) came out to roughly $14 including tax. Can't come here during lunch break when it's busy. We probably won't be coming here again but it was fun to watch and try Creamistry.