Mary Brown's Chicken - Brantford

I'm recreating from a star. the management contacted me and corrected my bad experience with a substitute meal. I hope future experiences will be faster and more accurate.

By comparison with previous days, the food quality was bad. we ordered spicy chicken because they only spread paprika on normal chicken stable.

We were last there 22. July and ordered 2 sandwich combos on the drive thru. The girl at the window, Sneha was very nice and helpful. We appreciate their service for our great order. When my husband went to eat his big Mary sandwich, he noticed that a spot on the bun was a little fuzzy and green on which he brought my attention. I looked at it and agreed that it looked like mold, I checked my sandwich and it was good so I took his back inside and showed the staff behind the counter. She apologized for it and said they would make a new one. She went to the kitchen, I guess, showed the other staff and then returned. She tried to tell me it was a sign of the pimple sitting upstairs. I wasn't born yesterday. The pimple is moist and had left nothing of this texture and color. It almost seemed like she didn't believe me. I was very disappointed with the dismissal she was. Even if she didn't believe me, just apologize for a smile and correct the situation. In addition, I find this situation never gives the dipping sauces with the chicken poppins. We were left on many occasions without sauces. We often come to this place and have always interacted with helpful and friendly staff. I urge management to train staff to be more aware and polite in such special situations. It is a health and safety problem and should not be taken easily. I approached the employee friendlyly and asked politely. I expect the same in return to not be released for my concern. The food is always good here, our orders were consistent. I would continue to return in the event that management looks at this issue.

This place is disgusting! I just went into the door to let my nieces pay, as they canceled their paycheck on them and left their bank account $356 in minus. And all we smell was rotten chicken! what a dirty smell! they stay here, except they want salmonella poisoning!

The taters are the best potato dish in existence. The chicken is crisp and delicious, and you always get at least one piece that's almost entirely chicken breast. 100x better than KFC.