Proof Lounge At The Hilton Promenade

**Pros:** The location is unbeatable for enjoying Branson. The room size was generous, and the staff—including Jeff, Morgan, Christi, and a random maintenance worker—were all fantastic. The valet service was convenient and the staff there maintained great energy, even in the heat. The indoor/outdoor pool was a hit, with the outdoor area lively and filled with music; families seemed to be having a great time. The conference center is excellent, and being attached to the hotel is a huge advantage. The restaurant provided wonderful service, a variety of excellent food options, and everything we tasted was delicious. The bar on the second floor has a great atmosphere, thanks to its fun bartenders. **Cons:** The air conditioning was a major issue. The staff at the night front desk was disappointing, particularly one male employee who claimed he couldn't add my Honors number to our reservation, despite my good status. Morgan managed to do it in just a couple of seconds the following morning. Our room had a musty and warm smell, largely due to the AC not functioning properly while the temperature was over 90 degrees. The AC only started working on our last night, thanks to the random maintenance worker who offered to help when we expressed our concerns in the hallway. Despite our multiple calls each day about the heat in our room—where we were told the engineer was on the roof and no fans were available—the issue went unresolved for quite some time. We ended up checking out early due to the AC problems, but Jeff handled our concerns excellently and provided great customer service. We heard that the rooms are scheduled for renovations in six months, which is promising.

It was a quick getaway, but unfortunately, it went by too quickly! I loved the location and the staff were fantastic. The only minor issue was with the keycard a couple of times, but they resolved it promptly.

The location of the restaurant is quite nice. However, as a Diamond Member, I am entitled to a daily food credit of $15. During my two-day stay, I attempted to use my credits: one for breakfast from the pantry after waking up and the second for a late evening snack. Unfortunately, I was only given one credit. When I spoke with the front desk, I was informed that since both transactions occurred on the same calendar day, they wouldn’t honor the second credit. With all the other Hilton properties I've stayed at, the policy is based on check-in and check-out times. It shouldn't be necessary to specify whether you want to use your credits for breakfast or the evening during check-in, especially for multiple nights. This lack of transparency feels almost like a scam, and over a mere $15, I won’t be staying here again.

The hotel in general is really clean and updated as you enter. They did an excellent job decorating for the holidays. As we entered our room though, there were several cosmetic issues. Head board was torn, sheets were stained and there was evidence of clear signs of wear on a couple places. We were disappointed from the amount of money spent vs. what we received. All in all okay stay but would of appreciated the attention to detail.

Adding to my last review. This is the only Hilton you do not get free breakfast with Gold and Diamond status. Very disappointed.