Wing Street - Brandon

Second day with the pizzabuffet. a problem. there is no pizza on it. they serve only for a time a pizza, where there is a decent amount waiting.

I did not think we would try this Pizza Hut again, but when the grandchildren want pizza and the pizza was actually good the first time, we thought we'd give this location a second chance. Perhaps the owners read reviews because the staff was attentive, friendly, and on top of things. Plates were delivered to the table along with plasticware and plenty of napkins shortly after we ordered and sat down. The breadsticks with sauce were delivered to the table before the pizza they were fresh and warm and most importantly, the kids loved them. We asked that the pizzas be square cut, and they were. Again delicious pizza thin crust double pepperoni! Yum!The server checked on us a few times and offered to refill beverages. Just like a real restaurant. And to top it off the Hershey's Chocolate Chip Cookie Pizza.........fantastic, warm, and perfectly baked. Whatever happened to make this Pizza Hut change its a good thing!! I would suggest y'all give it a second chance.

I did not think we would try this Pizza Hut again, but when the grandchildren want pizza and the pizza was actually good the first time, we thought we'd give this location a second chance. Perhaps the owners read reviews because the staff was attentive, friendly, and on top of things. Plates were delivered to the table along with plasticware and plenty of napkins shortly after we ordered and sat down. The breadsticks with sauce were delivered to the table before the pizza they were fresh and warm and most importantly, the kids loved them. We asked that the pizzas be square cut, and they were. Again delicious pizza thin crust double pepperoni! Yum! The server checked on us a few times and offered to refill beverages. Just like a real restaurant. And to top it off the Hershey's Chocolate Chip Cookie Pizza.........fantastic, warm, and perfectly baked. Whatever happened to make this Pizza Hut change its a good thing!! I would suggest y'all give it a second chance.

It is pathetic to place an eat in order at a restaurant and the pizza arrives at your table in a box and there are no plates offered. Actually even when we asked 2 different employees, neither responded to the request (i.e. sorry we don't have any) or brought us plates. Now for the review: Pepperoni Lover's Pizza on a thin crispy crust was excellent! Crust is very thin and crispy and there was plenty of pepperoni on top. The custom pizza with sausage and mushrooms was suppose to be on the thin crispy crust but instead arrived on their standard crust, and there was a scant amount of the toppings on it, but it was still tasty. We also ordered garlic knots as an appetizer, but they were never brought to our table. Rather, we were told that they were not ready yet when the 2 boxed pizzas arrived. Seriously! We told the girl to just cancel the knots altogether we ordered the knots as an appetizer since we were hungry and knew the pizza's would take a while. The manager (or at least the female employee appeared to be the manager) came over to discuss the issue, she actually said the knots were put in the system at the same time as the pizzas and they weren't done yet'. We asked for a refund on the knots and she took care of it. We were the only patrons sitting in the restaurant. The sitting area appeared rather clean and provided a nice atmosphere, which I now assume is because most people pick up and take home their orders. We did notice that there were a number of customers coming in to pick up a pizza, and the drive-up had a few cars in line. The employee who took our order at the counter could not take my money which seemed odd. The girl at the cash register was pleasant and took my money. The manager was not very engaging or customer focused. I can see why this place gets bad reviews for customer service! Its too bad because the pizza is pretty good. If we want pizza again, we'll call in the order and pick it up.

It is pathetic to place an eat in order at a restaurant and the pizza arrives at your table in a box and there are no plates offered. Actually even when we asked 2 different employees, neither responded to the request (i.e. sorry we don't have any) or brought us plates. Now for the review: Pepperoni Lover's Pizza on a thin crispy crust was excellent! Crust is very thin and crispy and there was plenty of pepperoni on top. The custom pizza with sausage and mushrooms was suppose to be on the thin crispy crust but instead arrived on their standard crust, and there was a scant amount of the toppings on it, but it was still tasty. We also ordered garlic knots as an appetizer, but they were never brought to our table. Rather, we were told that they were not ready yet when the 2 boxed pizzas arrived. Seriously! We told the girl to just cancel the knots altogether we ordered the knots as an appetizer since we were hungry and knew the pizza's would take a while. The manager (or at least the female employee appeared to be the manager) came over to discuss the issue, she actually said the knots were put in the system at the same time as the pizzas and they weren't done yet We asked for a refund on the knots and she took care of it. We were the only patrons sitting in the restaurant. The sitting area appeared rather clean and provided a nice atmosphere, which I now assume is because most people pick up and take home their orders. We did notice that there were a number of customers coming in to pick up a pizza, and the drive-up had a few cars in line. The employee who took our order at the counter could not take my money which seemed odd. The girl at the cash register was pleasant and took my money. The manager was not very engaging or customer focused. I can see why this place gets bad reviews for customer service! Its too bad because the pizza is pretty good. If we want pizza again, we'll call in the order and pick it up.