Red Robin Gourmet Burgers And Brews

Great burgers! I stopped for lunch, where I quickly sat from the host and was greeted by a fantastic server. The food was hot and delicious. The service was quick and friendly. I felt like every employee worked to make sure I had a pleasant experience. I was even greeted by the manager, Natasha, she went out of her way to make sure I had a good meal, and I appreciate it. Give this place a chance. You won't regret it.

Pretty typical fast casual place. Cocktails were surprisingly tasty, and the food was filling, but not blow your socks off good.

There's a major difference between big city places and small city places. The one in Augusta Maine is way more attentive to their customer. I got a burger and everything that I didn't want in the burger ended up in the burger. I asked for medium he told me that's a little pink. Insulting my intelligence. I don't look like a child. I'm aware of what medium is. Burger came out well done anyway. Burger was cold but the fries were hot. I did appreciate that at least. Ask for a beer with ice. He says ok. Then gets the beer and says the glasses are cold already are you sure you want ice. Once again insulting me. It's a nice amount of young people working there with no incentives for them to do better. Augusta Maine on the other hand they take it to gourmet level. That's all

After being closed for 2 years they're open, but it ain't as good as it used to be. You can tell it's brand new staff and they're still learning. You have a waitress and a waitress assistant I'm confused by that too). The main waitress took our order, but didn't bring it out, the assistant did. Then we got 1 napkin that came with the silver wear, the drinks took long to get for drinks, a good 5 minute wait. Food was quick, but most wait staff come back to check up on you after 2-3 minutes. Never got that, never asked if we wanted refills on fries or drinks, had to flag down someone because we wanted 1/3 drinks filled, not all 3. Finally, I'm looking at their hours, close at 6pm on a Sunday and 7 Mom -sat? I hope as time goes by and more staff hop on,the hours will expand.

We went yesterday for the first time in a long time. We were told we had to wait 10 mins for a table which we did. Drinks and food were ordered almost as soon as we sat down (we had already known what we wanted drinks were brought out ..45-50 mins pass and still no food. Customers that arrived well after us received not only their appetizers also their meals (we noticed this on three tables! . We asked for the check to pay for the drinks (sodas that we had received and said we were leaving since it's been so long. We ordered a burger and a chicken sandwich and a kids meal. The person we told to get the check for us apologized and told us we don't have to pay for it but never even bothered to check on our food or tell us to wait. I assume it could've been a manager too because he wasn't wearing a red shirt it was a tan sweater. Too bad I don't have pictures to share since there was never any food ! Not going here again.