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Przekaż informację zwrotnąDefinitely do not recommend. Not at all worth the price. The rooms are spacious but there are no amenities whatsoever in the rest of the hotel. Not sure why they call it “hotel and SPA”. There is no spa. The piano bar was closed for an undisclosed reason. The tv in the bedroom did not work. I would’ve rather saved money and stayed at Tru Hotel where we have had great experiences.
In addition to that, we couldn’t use the TV either. When I called about it, the staff member seemed irritated by our questions and mentioned there should be two remotes. However, we never found the second one. To make matters worse, the lock on our door was faulty. The bathroom was not properly cleaned; there were stains on the toilet that looked like they had been ignored. One of the towels provided even had a hole in it. The piano bar and restaurant were not open, despite being advertised. There was no breakfast basket or brunch, as promised. Upon check-in, we were given a key for the back door for when we went out. However, when we returned, we had to walk around to the back to let ourselves back into the hotel, which made us feel incredibly unsafe. I usually don't write reviews, especially negative ones, but this experience was absolutely unacceptable. I have attempted to call and ask for a refund, but no one is answering. This was the worst hotel experience I have ever had! We felt very unsafe, the air conditioning was non-functional and it was extremely hot, the services did not match the advertisements, and there was a complete lack of staff.
One year ago this was a beautiful 4 star hotel that gave us a 5 star experience. We stayed again in 2023 and left extremely disappointed. Everything within the hotel was closed down including the breakfast our reservation said we had included. Road side motels are cleaner than these rooms. It was only after we checked in and requested fresh sheets, ours had nasty yellow and green things spilled on them, were we told with gross indifference that therr is no breakfast, the lounge was closed, no spa services, and the hotel has gone under. Talk about false advertising. What a shame. This used to be such a fun and classy place to stay.
Nearby activities are abundant: I believe the manager or owner, Ali, was exceptionally kind and helpful. He really knows how to provide top-notch hospitality. Great job, Ali! Thank you for your assistance. As for walkability, historic Fountain Square is just a block away, and the performing arts center is right next door, along with a farmers market and a public ice skating rink. There are countless things to do and see within walking distance. Plus, don’t miss the wonderful Thai restaurant just two blocks away!
We were there one night. It was a Monday. And my spouse was initially a little freaked out by being the only people in the hotel I thought that it was kind of cool. Our accommodations were awesome. But finding a place to get dinner on Monday night in Downtown Bowling Green apparently is a bit of a challenge. We ended up at the Mellow Mushroom, which was fine.
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