Jersey Mike's Subs - Bourbonnais

Don't use app. Waited 15 min after pick up time. Their feedback requires name and email so posting here.

Service: Take out Meal type: Lunch Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: The Original Italian

Rolling through from out of town and we LOVE JMs. Wife ordered on my app while I was driving in plenty of time to roll in and grab from the pickup order rack and get back on road. Walked in 2 mins before proposed pickup time. Nothing on rack. Waiting a solid 5 mins past pickup time without seeing any activity toward rack. Finally noticed someone walk in and up to counter any grab order so I did the same. Opened by this time lukewarm sandwich. Wasn’t cut in 1/2 as request in order from app. Took it back up to ask ee to cut in 1/2. Said they would give me a knife and I declined. Sando was delicious. No note on pickup rack alerting customers not from around here to pick up at counter and not cut in half as requestedbush league. Do better.

Went in and got the steak and mushroom sub. Has an awesome sun and an awesome experience! Definitely worth the stop !! Keep up the great job !! Food: 5 Service: 5 Atmosphere: 5

Service: Take out Meal type: Lunch Price per person: $10–20 Recommended dishes: Fresh Baked Cookies Brownies, The Original Italian