Domino's Pizza - Boca Raton

I had a great experience at Domino's Pizza. The service was impressive, as my pizza was ready in under 10 minutes and served piping hot. The staff was friendly and welcoming. Overall, it was one of the best pizzas I've ever had.

Awful service. I ordered online and was given a 30-minute estimated delivery time. After 45 minutes, I called to check on my order and spoke with a staff member. They informed me that my order was still at the store and they had no idea when it would be delivered. All their drivers were out, and they would deliver it when they could. The associate I spoke with seemed indifferent when I chose to cancel my order rather than wait indefinitely. I’ll stick to ordering from Papa John's. This experience just reaffirms why I usually avoid Domino's.

Domino's Pizza is quite tasty, but I have some concerns about cleanliness. The cashier who handled the transactions had noticeably dirty hands. After collecting the money, he didn't wash his hands and then proceeded to touch the tables in the kitchen. It's hard to believe that in 2022, some people are still unaware or untrained about the importance of washing their hands after handling cash.

It is with a cheerful hand that I pen this little pocket of gratitude. This is in regards to Kyle, store #5065. If I?m not mistaken, I think he is one of the delivery drivers. Last months issue of ?Readers Digest? read, the key to customer service intodays standard; is no longer a product but indeed a combination of desire and emotions; wrapped into one. Which renders thestandard of service defined as the Platinum Rule. The Golden Rule goes as followed, treat people the way you want to be treated.But the truth remains, we are humans and we do not all want to be treated the same, such that of a cookie cutter. Please keepthis in mind as you proceed to read further?I would like to sing praise for Kyle. I mentioned the Platinum Rule, which goes astep beyond the golden rule for-which reads.. ?Treat people the way they want to be treated?. I took a look at Domino?s corevalues which goes as followed, ?Do The Right Thing?. Put People First?, ?Create Inspired Solutions ?, and ?Champion OurCustomers?. This is the level of service that Kyle gifted me and my friends at the LA Fitness he delivered to as I ordered,March 7, 2022. I have yet to meet an individual whom embodies this level of excellence in its purest form. In todays culturalclimate; where people are no longer shopping for products, but instead an experience; I will confidently say Kyle innately knowsthis and understand the assignment. I will continue to dine at Domino?s! I will not dine at this establishment because I amsimply hungry. No, instead I will show loyalty in my dining preferences because it?s the service of individuals on staff likeKyle. I see the light of excellence within the service of this fellow. Alex(Store Manager). If I may say, please recognize suchan individual. I am simply a mere ripple within the oceanic waves of life, and influence is something that I have very little,but if I had one request; it would be to take a dollar from each Cheese Pizza that I purchase and contribute it to

This must be the worst Dominos store. I reserve critical reviews for when the problem persists over multiple visits and occasions. I have experienced poor service or inaccuracies in the order at this location three times. The first time was a carryout order in which add on items were charged but not provided to me. The second time was also a carry out order and the?tracker? stated the order was ready, yet staff said the pizza had not even been made yet. The order was not ready for another30 minutes, it was very fresh though ; The third time was a delivery order. 30 minutes after placing the order, the storecalled and said the order could not be delivered even though the store is 5 minutes away. When I asked what my options were, thestaff said the order could be delivered but it would be another 20 minutes. After 30 minutes I called the store and wasimmediately put on hold. After 10 minutes of being on hold I called from another phone when staff told me the order was stillnot out for delivery and had no time frame for the delivery. The thought had never crossed the staff?s mind to update me aboutthese delays. I cancelled this order and was told a refund would not be applied until 4-5 business days later. At no point afterany of these 3 errors did staff offer any remediation other than a delayed refund. Edit (rated upgraded to two stars : On8/30/21 the manager called me in reference to my last poor experience with this location. She was incredibly understanding andstated her team would do better in the future. She gave me a credit on my account and I agreed to give this location anotherchance. Thank you for taking the time to acknowledge my complaint.