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Przekaż informację zwrotnąI went to Light Star today February 9th, 2024 to pick up food for my son. While getting the food I heard a dog barking!! I looked through the 4 piece curtains in the kitchen and saw the lady petting the dog and telling him to shh.. I walked out with the food but decided against taking it home to my son. I returned for a refund and told her the reason was because of the dog in the back. She proceeded to get loud, told me that her dog is her baby. She told the cashier to give me my money back because they don't care about me. She kept reiterating that her DOG was her baby and she didn't care. I responded that I have a dog too but I don't take it to work with me. I also told her I'm calling the food inspector for her as I was leaving. Her daughter who was sitting in the front doing her homework started scrambling instantly to get her books and bookbag away. I saw them then take the dog and put it in a van to take home I assume. I will never purchase anything from LIGHT STAR CHINESE FOOD EVER...
I stopped there because I heard they are under new management. I ordered BBQ wings with extra sauce customer service was a scale 1-10 a 4 I asked for extra sauce and she made me new sauce I appreciate that. But their wingsTasted Ok maybe it was too much sauce and they pass on the 25 cents fee for using your card under $10 which is against the law in CT.
The service I received was horrible. I order general tso chicken without peas. When my order was delivered the general tso chicken had peas. I called light star and stated my order had peas. The lady who takes the order was yelling and refused to correct the order. While trying to talk to her she was raising her voice over mine which is very inappropriate and unacceptable. After her screaming she hung up the phone on me Dietary restrictions: I’m allergic to peas
Undercooked food! This is the second time that I’ve received thin, mushy, and completely undercooked chicken in an order of chicken and broccoli. On top of it the egg rolls were so pale that they looked liked they’d just been defrosted, they were completely soft and even smelled rancid. It looks like it’s time for us to find a new Chinese place :
I’m 13 minutes away right around the corner at work they don’t even know that I want to order a lot of food and the guy keeps hanging up on me because they can’t deliver to me… alright