Burger King - BLUE BELL

I only went here because the line for the drive-thru was relatively short. Based on other reviews, looks like I got lucky. Great process for covid, and announcer was knowledgeable about how a deal wouldn't be applied to my order until after the checkout was completed.

I am going to give 5 stars to the absolutely AMAZING manager on staff on 6/17. He ran the entire restaurant practically by himself, including the drive through (the rest of the team stood around doing who knows what... AND was the kindest person he made sure we got our order quickly while taking orders from his headset for the drive thru and did it all with a smile. I only wish we had taken down his name so that we can let corporate know.

Whoever the woman was working here on 10/29/2023 at 10:30 pm should be fired along with anyone else working in the store. The store is advertised as dining room open until 11:00 pm but good luck because every single door is locked probably at 5:00 pm because they 're lazy and rude. I had an issue with my vehicle that the clearance was too big for the drive thru so I parked my car and attempted to go inside to explain the situation as I had placed a mobile order for convenience of both parties. Unfortunately at this point I had to call the store which I hate to do because I know food service can be busy. No answer, sorry we could not process your call the employees are busy with other customers. What customers you ask? It was dead, so the customers they were dealing with must have been on their cell phones. I waited a few minutes because maybe they were working on online orders or something. No cars in the next new minutes so I called again. No answer. I thought maybe it was my phone so I had my fiancé call. Same thing, no answer. I know most restaurants have a policy where you don 't get a refund for a few days, so you may understand why I was trying to get an answer. So I called again to see what would happen. No answer. I looked through the windows and I could see the employees and none of them looked concerned that there could be customers coming. Feeling like I had no other choice I walked up to the drive through window to see if I could talk to someone. I know this is not generally advised so I waited to make sure there were no cars coming, but don 't worry this place had been dead for at least 10 minutes. Through the windows I saw a woman employee just standing there not doing anything. Not monitoring doors, not monitoring calls, nothing. I get halfway up to the window and notice she had spotted me and she threw her hands up in the air in annoyance. Valid, people don 't usually walk in the drive through, although personally I would understand considering the circumstances. I got to the window and she gave me the nastiest look I 've ever seen someone give me. She threw her hands up in the air again and started screaming at me through the closed window. THIS IS A FUCKIN DRIVE THROUGH, YOU NEED A CAR. YOURE NOT IN A CAR. I was taken aback because why would you speak to someone this way? I put my hand up to my face trying to get through that I was trying to call the store. NO. YOU NEED TO BE IN A CAR. This employee was crazy or something. She lunged toward the window, shaking her head in frustration and looking mad as ever, then walked out of sight. I don 't know where she went but I walked away to avoid her again because what if she got more agitated at me or worse. To end this I add, if it 's really not welcomed to be walking up to a drive through, wouldn 't you 1) put up a sign 2) not lock the doors so early, and 3) answer the damn phone? Anyway I never got my food and all they offered me was a refund, which 3-5 days to get back to my bank account even though I never received anything.

Walked in at 4 pm on Sunday..Sign says you need to wear a mask my spouse and I did. Next to none of the employees were wearing one. Then 2 employees told us 2x that they were closed. There were about 4 tables of folks eating and nobody was in line at the counter. We proceeded to walk out and then were told they were only joking. Then 2 other employees told us we would have to wait to get our order taken while the jokers stood around, playing with their hair (they were males) and had no hats on. Not having been waited on, after a minute we walked out this entire experience was ridiculous on every conceivable level yet..this gets better....We were heckled since we decided to leave to employees clapping as we left. Steve..if you still own this restaurant (I worked for you for 7 years at this and other locations) you need to shut it down. Your employees are unhireable and untrainable and the hiring manager of your store should not be placed in charge of rodents. Your restaurant has become a waste of time and space in my opinion and should be demolished and replaced with a welfare office since that is where your employees will all end up anyhow. At least they might know how to get there.

As a Door Dasher I am one of the nicest and most patient door dashers in this area. I see dashers being rude and testy with restaurant employees all the time. Being that I worked for many years in the restaurant industry, I know how hard the work is and I am always sweet and very patient. With that being said, if I am treated badly or the food takes way beyond a reasonable amount of time or if the order was made wrong and the restaurant refuses to re-make it......sorry but I 'm coming here to yelp and writing a review about my experience. I 've been dashing for the last 10 months and I 've never had a bad experience with this Burger King until the last two weeks and both times it was the same woman who has been on the rude side and not giving me proper customer service. I don 't know her name, I dont see a name tag. But she works the evening shifts as both times I experienced her it was in the evening and I think she might be more new as I have never seen her before until recently but that doesnt necessarily mean anything. So last week I came into the dining room to pick up an order. There was a man who was helping me and HE was sweet as pie. He said he doesnt see an order for that person. This girl I am talking about he asked her and she kept rudely saying no, the order isnt here. He wanted to see the order on my phone and she kept saying to me in a not nice way you need to call door dash. okay, I was going to but the other guy wanted to look at the order on my app. Then I asked her if the order could just be made from reading my app, as when this has happened at other places oftentimes the restaurant will make the order from what it says on the app. She said no, we cant do that we need a slip. She said this nicer to me. I didnt have a problem with that, I called DD. They had to cancel the order and the customer had to resend it. I stayed to pick up the newly put in order. But this woman and another girl there, they wouldnt tell me if the new order ever came in or not. Every time I tried to ask them, they would ignore me and walk away. I got the impression that they were both purposely ignoring me. So I waited several minutes not even sure if the order came through this time then they did finally gave me the food without a smile or even looking at me as if I did something to them. Meanwhile, other customers came in that this woman was sweet as pie to. But with me, she treated me as if I was being a bother when I was being extremely nice and patient with her. I gave her the benefit of the doubt and decided not to write a review after that incident or make a complaint. Tonight its about 6:45pm and the door is still unlocked so that means the dining room is open. Same woman nicely tells me that the dining room is closed and I have to go through the drive thru. Welp, the door was still open which means you still have to serve me. I worked in restaurants I know how that works. Second, it isnt as if I am placing an order that has to be made, I 'm simply picking up one that should already be put together. The drive thru line was about 6 cars long. Why make me go through the drive thru when I am already in the dining room? I just gave her a smile, threw the door dash order back into the cue because I 'm not sitting in a long drive thru when I already came in the dining room and could have been given the food in less than a minute. Shouldnt the dining room be closed at the same time every night? 6:45 seems extremely pre-mature.