Trailhead Restaurant Bar

Bad service. No drink service the entire meal. Chewy fatty, lazily flavored, pesto $20 steak. Under cooked burger. Asked for no cilantro and the kitchen threw a handful on top.

I have lived/worked in the Black Mountain area for the past 20 years, I love my little town, and if there 's one thing I really love, it 's supporting local businesses. But I cannot give them my support, let alone my money. Even though the following example is the same experience we 've had every single time we 've eaten there, I have desperately wanted to give them the benefit of the doubt. I will no longer outstretch my goodwill. First, I arrived before my eldest daughter with my youngest daughter. As soon as I sat down I ordered appetizers (when we got there of the 30+ tables maybe 10 had people at them and most were already eating) because kids get hangry. Within 5 minutes my other daughter sat down and we placed my youngest food order then, again, kids get hangry. 5 minutes after that myself and my oldest daughter ordered our food. 30 minutes went by with no appetizers or kids meal. At the 40 minute mark I asked for some chips because my kid was starving at this point. We received a small, teacup plate of chips about 5 minutes later. At the 1 hour mark our appetizer and all of our food came out within a few moments of each other. I got a salad, my oldest got a BLT, and my youngest got a fried fish kids meal. It was PAINFULLY obvious that my salad and the BLT sat under heat lamps for the entire hour we were there. They were so beyond edible it was almost comical. I will say the fish tasted delicious, we all ended up sharing it... although we all didn 't enjoy the fight for the toilet all night long, more on this later. When we expressed our concerns about our food with our server, I was met with a pretty blasé attitude about it. I finally had to directly say this food is trash, and I won 't be paying for it, I understand that you the server has no control over the kitchen, but my god, this is bad. She ultimately did remove mine and my daughters food. I did tip her 25% on the total of the original bill...although her service was subpar, I will never be known for not tipping. Now, let 's go back to the second consistent issue: food poisoning. Every. Single. Time. You might ask me then why I continued to go back, and I would say... because I really do understand that sometimes you get an upset tummy from eating out. I 've worked in the service industry for 20 years... I 'm willing to give a whole lot of grace. The third, and final portion of my diatribe is on the overall service/ambiance/treatment our family. It always starts off normal, great actually, but fairly soon... after we 've settled into our seats, it becomes painfully clear that we are not welcome. As a local we tend to run in the same circles, or at least know of each other. I don 't drink, I don 't do drugs, I don 't really do anything but work, raise my kids, garden, and practice my craft...so I know I 've not done anything to the owner or employees. But, my daughter did go to school with the owners kids. Our household is openly, LOUDLY: queer, anti racist, anti tRump, and will actively fight for what is right and just. This was not a welcomed ideal while she was in high school. My daughter was a social pariah and outcast as a result. She refused to participate in racist jokes and language... therefore cutting herself out of the in crowd. I don 't know what side of the coin the owners fall on...but it 's just so odd that you can physically see the server 's point, whisper, and then ignore us as soon as they realize who we are. We are NOT welcome. And that 's fine, I will continue to spend my time, energy and money at Thai Basil, Olé Guacamole, My Father 's Pizza, Bush Farmhouse and even Taco Bell before we ever step foot in Trailhead. I know I 'm in the minority here. I 'm sure this will cause huge backlash... but, after our last experience I just couldn 't bite my tongue anymore. If you like it, great, I wish you all the best.

The food wasn't great. I had a burger that was very salty and my husband had tacos. He ate half of my burger because there's not much to the tacos. The music was so loud that I got a headache by the end of my meal. The waitress was very nice but seemed to be running out of steam by the end of our meal. The register and kitchen was on the other side of the restaurant so she had run back and forth to our table and the other table in her section.

If you want to visit a quaint town with lots of amenities and great places to eat, then Black Mountain, NC is the place! And when you are there, stop in the Trailhead Restaurant for good food, good music, and nice staff! Be sure to grab a window seat, too! The fish and chips are delicious and if you are interested in a salad, order the warm kale salad!

Great, juicy, and massive burgers! ×2 people can eat their fill for Under $30 including drinks and Tip! My only regret was not ordering the Hawaiian chicken sandwich! Awesome place with a bar and the service is as good as the food is!