Shogun Teppan-yaki - Birmingham

We used a Groupon deal which made this fantastic value. Eating at 4:30 in the afternoon (the last timeslot available) meant the restaurant was quiet but that suited us fine we can get a bit rowdy!!! The showmanship from the chef was impeccable and the fixed menu was ample and tasty. Would definitely take this deal again.

On June 24th, we visited this restaurant to celebrate my wife’s 40th birthday. Initially, we were grateful that they accommodated our request to push our reservation back to 8:30 PM, even though this resulted in us being the only guests at the table. We were looking forward to a personalized and memorable dining experience. Having attended a cooking show before, I anticipated a similar interactive and engaging experience for my wife, who had never had the opportunity before. We even ordered additional scallops from the Wowcher menu to make the evening special. I made it clear to the chef that this was our first experience of this kind, hoping this would encourage him to put on an impressive show. Unfortunately, our expectations were far from met. The chef proceeded to cook all the courses of our meal within 20 minutes, displaying a noticeable lack of enthusiasm. His primary focus seemed to be on finishing the cooking and cleaning up as quickly as possible. Consequently, we found ourselves with five courses, including the extra scallops, served almost simultaneously. Although some dishes were tasty, they quickly became cold, and the rushed service left us feeling unappreciated and unwelcome. Adding to the dissatisfaction, the bill included an automatically added discretionary 10% tip. While this practice is increasingly common, it felt particularly unjustified given the poor service we received. To exacerbate matters, the tip was calculated before applying the Wowcher voucher, seemingly to maximize the gratuity amount. Furthermore, as soon as we indicated we were finished, we were promptly asked to vacate our table so it could be cleaned, adding to the overall sense of being hurried out. This experience was profoundly disappointing, especially given the significance of the occasion. I regret choosing this restaurant for such an important celebration, and I genuinely feel bad for my wife, whose special day was marred by subpar service. My advice to potential diners is to avoid this establishment. For a much better dining experience, consider the Brazilian Rodico adjacent to this restaurant, which offers superior service and ambiance. In summary, our evening at this restaurant was far from the memorable and enjoyable celebration we had hoped for. I strongly advise against dining here, particularly for special occasions.

Brilliant service , Thankyou Billy for managing to table a family of 10 as a last minute booking as we had a disappointment at another restaurant. Thankyou

My husband and I had booked the 5 course teppenyaki experience for 12:30 on a Saturday. When we sat down, we were given a completely different menu than was on the website with no choices for mains even though that's what had been specified. The place was mostly empty but they turned on loud club music which didn't add to the atmosphere of the place that looked like an office conference room that had been converted for this restaurant. Our starters were brought out and they were very average, if not subpar. They were brought out so slowly though, it took 45 minutes for a salad, soup, and chef's special appetizer to be brought out. In that time a group with 6 children and 2 adults came to be seated on the same teppenyaki grill as us. I'd suspected they were trying to wait for this group who seemed to have booked in at 1pm before serving us our mains and I was right because we had to wait until they had their starters before our mains were even begun to be cooked. The mains were tasteless and something I could have easily done when cooking at home. The salmon and 3 prawns were flavored with butter and overcooked garlic, the chicken was dry and seasoned with teriyaki sauce that was tasteless, the fried rice and bean sprouts tasted burned and everything was covered in seed oils and butter, giving everything just an off taste. Being here nearly two hours, we were offered any more drinks aside from the ones we had at the start. We left before dessert because the whole experience was very catered towards the children and we figured a bowl of cheap ice cream or fruit wouldn't redeem this meal for what it was. I would suggest avoiding this place if you are going for the teppenyaki. It's overall an extremely disappointing experience.

I have been to this restaurant a few times with clients and family over the years and I decided to book for my wife's surprise birthday with her family. I paid £180 deposit, then unfortunately my mother in law was sick and therefore unable to attend which was a massive pain as we couldn't carry on to celebrate without her as my father in law had to stay with her. So we tried to postpone which they wouldn't do so I had no option to celebrate with my family of four knowing that I was being ripped off for the meal before we had already started as there was no way our bill would come to £180! Very disappointed customer service. I have told them that I will never book them again. They have lost a loyal customer and future revenue as I was going to re-book, but will rather go somewhere else.