Dunkin' - Birmingham

I always get butter pecan iced coffee but now all of a sudden with the new “team” they are charging almost a dollar extra for butter pecan flavor as “extra swirl”. Never happened before until they got there.

I typically have a bad experience at this Dunkin' Donuts, but today was different. I had a particularly tough day, and Henne was working at the counter. She was incredibly friendly and helpful, making my visit a pleasant one. Because of her, I will definitely come back. I hope someone acknowledges her talents and gives her a raise or promotion, as she is the only person here who treated me with respect as a customer.

This morning the staff was amazing. we had a very large order this morning (7 dozen) for one and not only did they take care of us quickly, they informed us that we could call up to get it ready. they were so nice and helpful. it was very appreciated!

They were understaffed and yet they still did a great job. Thank you, order was good, fresh and coffee was hot

This store has improved 100 times over. Much cleaner and the new crew are awesome! I was extremely impressed with Chris and his commitment to take care of my order promptly and correctly.