El Pollo Loco - Big Bear Lake

Twice I've had a botched meal. Today I ordered 2 piece leg and thigh. I got the back. No meat. The guy at the drive through I could no understand. The chicken was overcooked. I had to through it out. I will not go back

Unfortunately, this place has lost its touch. We loved to come here, but last couple of times we experienced either rude customer service, missing items from our order, once we went there waste water from the man hole before driving through windows. It was Torcher who sat there waiting for our food. What we ended up losing our appetite and not even eating. sometimes they say their closed when really their journey through should be open until 8:00. Last time we were a week ago, we got all food poisoning. This will be the last time we ever go. We usually always went at night about 1 or 2 hours before closing, and feeding a family of 6 is very expensive, we are always friendly and patient and try to be simple customers. Together with El Pollo Loco

After reading all the horrible reviews, I'm really glad I couldn't eat here. LOL. So I'm going up at 9:18 and they're supposed to be open until 9:30, but there's a cone that blocks the drive and blocks the doors to go in. Probably 8 employees only saw a broom press, honestly it didn't even look like they cleaned up. Pretty disappointed, but hey the Taco Bell was still open and I came over there with my food without any problems. Definitely never back to this El Pollo Loco after reading the reviews.

Some days the chickens taste juicy and well cooked and other days the chicken tastes dry and old. I'm not sure if my food is chilled and microwave. Every time I order large family dishes, I ask for extra guacamole sauce and half the time I like 3 sauces or big chicken flour. Are the employees doing this for purposes or what? I thought I was clear on extra guacamole sauce and tortillas, I'll pay extra, but give me extra dang.

One of the dirtiest and nastiest pollo loco I?ve been to. My wife and family came in on 8/15 around 12pm. First of all, no one inside the restaurant and it was a mess in the dining area. Next, the cashier very slow and all the staff messing around while no customers were present and they couldn?t even stop and clean. We ordered a 10 pc familiar dinner and everything was dry on that chicken. This place really needs Improvement in customer service and cleanliness and food quality. Also, so many flies when we were eating. Attach are the pictures. Have fun counting the flies that were on our window. Very unappetizing and never coming back. Worst ever.