Carl's Jr. - Big Bear Lake

The burger patty was cold and the food didn’t taste fresh.

I thought I had ordered my usual large Star with Cheese, but instead, I received two small orders of 9-piece Chicken Stars. I had also ordered a 6-piece Chicken Stars for my granddaughter.

Where's the bacon in my Western Bacon Cheeseburger?

Hello everyone, I want to caution you about this Carl's Jr. They claim to open at noon, but they often close before their posted hours. They consistently fail to correct wrong orders, and if they do, it's done with great reluctance. I've never encountered such poorly managed staff that have continued operating for so many years! As a local resident, I don't believe anyone should eat here. I've even gotten sick from their food. Corporate needs to step in and completely revamp the staff. Proceed with caution!

The burgers were tasty, but unfortunately, they ran out of napkins. I give it 3 stars because the red-headed staff member at the counter had an attitude as if they were doing everyone a favor by being there.