El Nuevo Vallarta - Berwyn

This place does not respect the online reservations

We had to wait over an hour and a half to be seated had reservations for 6 pm they said their computer system wasn't working which i thought was bs. The beer is over priced n shots music is way to loud . Food is good and the waitress charged me gratuity when i ordered a single bucket of beer n single shots.

When we got to the restaurant we were told “their reservations weren’t working” so we had to wait TWO hours to be seated. I was extremely bothered because they couldn’t accommodate us. We clearly had the reservation with a confirmation email and we still waited the 2 hours. Not to mention we got skipped a couple times. Don’t think I’ll be waisting my time with that place ever again.

Once we got to the place they said they could not honor the open table reservation. They said they do not get the notifications and they were working on removing it. The wait was over 2 hours and the food was salty, the fries were soggy!

I made a reservation for 730 for 4 guest. I went to the host desk to be told the app was down although my reservation was confirmed through open table, email, and phone call. I brought my mother out to have a dinner since this week she just finished her 5th session of chemotherapy. I didn’t like the fact that I got seated on 9:05. I believe if the establishments host sees there’s an issue with open table they should contact customer service, because they knew of the issues and didn’t try to fix it. My sister as well called to confirm her reservation and was told they were no loner taking any reservations through open table, even though reservations were still getting accepted.