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Przekaż informację zwrotnąWonderful atmosphere and fantastic beer! The only downside was that some entitled patrons allowed their children to run wild. The staff and management do their best to handle these disrespectful guests and their kids. Some parents might benefit from taking their business—and their lack of consideration—somewhere else.
This review is a response to Meghan McKechnue's one-star rating. She did not mention the cake food fight that occurred between her children during their visit. It was quite disheartening to see the other well-behaved children at City Star watching in disbelief as these two acted out so inappropriately. The staff managed the situation with great professionalism, with one team member even getting down on their hands and knees to clean up the mess. Additionally, her children were running around the restaurant and were politely asked to stop. Despite this incident, we had a wonderful experience at City Star!
The staff was extremely condescending and rude. They yelled at the kids, and I was shocked to see the owner put his hand in a parent’s face. It’s really disappointing to see this once beloved hometown restaurant go downhill like this. If there's an issue with a child, it's better to speak to the parents directly. When I tried to address the situation, I was rudely interrupted and disrespected. This wasn't the farewell to Berthoud that we were hoping for. I had brought friends and family here because I used to take pride in this establishment, which was once a gem. As a lifelong entrepreneur and restaurateur, I believe that staff should treat customers with respect. I can see that I'm not the only local who has noticed this decline.
Thoroughly enjoy the beer selection and the venue. Which ever food truck is there almost always has very good food. I do wish they had a cider selection instead of just a single hard seltzer.
As regular visitors to city star we were extremely disappointed to be greeted by bright condescending signs on every table. It made the entire experience extremely awkward and not enjoyable. As a young family we have loved coming here for years with our well behaved children. A brewery is NOT a fine dining establishment part of the appeal of a brewery is the family friendly/ laid back atmosphere they typically encompass . We will now be taking our business to literally any other brewery as most embrace families with children.
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