Hilton Garden Inn Benton Harbor St. Joseph

Very good budget option in the location. Special credit to Kelly at the front desk for being helpful and unflappable in the face of multiple wedding groups.

Front desk and employees were great. However, our room was tiny and dirty. There was soap scum/buildup in the shower that was not cleaned and looked like mold. There was an issue with the toilet. It was running all day. Unfortunately, our choices in the area were limited because we were bringing our dog. We will not be staying here again.

The hotel is clean, modern and close to shopping, restaurants,beach etc.This 1 star is mainly for the customer service experience we received by Abby(Abigail), her attitude and demeanor is unprofessional and very rude and she maybe needs to work in the back where she has no interaction with guest. Upon check in she was speaking to me condescending and did not tell me my room number, she was eyeballing us like we were not guest, I am a Gold Member with Hilton and it’s shocking to me how we were treated we have stayed in Hampton Inns across the U.S and have never been mistreated this way. Abby never informed us of hotel amenities, continental breakfast hours, location of elevator etc, she only slid us our room card without verbal interaction. This was a very unpleasant experience overall, I understand this is a privately owned Hampton Inn but this service is unacceptable and this Abigail employee needs to be addressed, this poor customer service experience was unfortunate and does not equate with Hilton values. Also upon check in Hilton Honors Gold Member are suppose to receive water/snack upon check in that was not done either.

Front desk wasn’t welcoming. Once we got to our room the door was opened. Messed up the billing at checkout with wrong paper receipts and didn’t apologize. As a Hilton member, wasn’t satisfied with this stay at all.

Hard water, dog hair, stained up couch. All of the little things really added up. Everything felt moist, smelt moldy. The hotel is in need of a deep clean.The staff was sweet and friendly but everything else is in need of work. Would not stay there again.