Mcdonald's - Belle Chasse

The manager, Mrs. Kat, approached me with my receipt and asked what went wrong. I informed her that the regular burger was missing its pickles and that the burger meant to have no onions had quite a bit of onion on it. Instead of resolving the issue, she responded with an attitude, questioning how there could be a lot of onion on a no onion burger. I clarified that the staff put two layers of onions on it, and then she became loud and instructed me to pull up. As someone who works in customer service myself, I understand that mistakes happen, but I don’t think it’s appropriate to treat a customer rudely, especially when they haven't done anything wrong. Because of this experience, my family and I will not be returning to this location.

My girlfriend visited as a customer while I was working and was verbally berated simply for asking for a remake because her order was wrong. This situation needs to change—don't waste your time, money, or energy here. I can guarantee you will be disappointed. The management does not care about customer satisfaction; they just appreciate that Ms. Kat saves them money. They've been informed about these issues, but their response was indifferent, prioritizing profits over quality service. They don’t value you as a customer—just your cash. Without customers, they will not be able to continue treating us this way.

1. Employees refuse to take orders at least 15 prior to closing. 2. NOT 24hr ..CLOSES ABOUT 10:30 or whenever Employees feel Food: 2 Service: 1 Atmosphere: 1

It was wonderful. Service: Delivery Meal type: Other Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 3

They should be open by now, but they seem to ignore customers as if no one is there. Either close down or get new management.