Ihop - Bel Air

Eating was pretty good. the service was a bit slow, but we still enjoyed our meal

There’s like only 3 good employees (the hostess, and 2 servers). The manager clearly has no clue on how to do her job, doesn’t even deserve the job. Waited nearly half an hour for cold food and bad pancakes. They messed up my order and had to wait for them to redo it. At that point we were waiting over an hour for bad food. Ended up getting a refund for my missing food.

Ordering takeout from here is like a gamble. You never know what they'll forget, and I promise you, they probably will miss something. Furthermore, the food is always cold. The three times I've ordered takeout from them, for a family feast no less, I've had issues. Dining inside isn't too bad of an experience however, you'll still likely be waiting for a while but at least the food (might be) is good. I've tried really hard to give these guys the benefit of the doubt but every time they fail me. Corporate really needs to put lenses on this location because this is absolutely unacceptable.

The service was prompt, the food was delicious. it was not overcrowded. pleasantly surprised, for the location.

Only about 5 other families there, but our meal times over 45 minutes to get out, we sat on a stand with a huge reef (so many open stands that were much better) and eat that came out, had disgusting wild salate. the waitress was nice, but had headphones all the time. we were also pretty sure that baby cried in the back kitchen. I do not often calculate myself, but the management has to fix some things here.