Wetherspoons - Bedford

Very disappointing experience, went out for Boxing Day drinks/food with a group of girl friends. It was pretty empty, staff (particularly management) were very rude to us as costumers. My group are all newly 18 so excited to go out for drinks together for the first time, management definitely used this against us- confiscating drinks we had payed for, refusing to serve our table despite us showing valid ID. One person in our group unfortunately only had a photo of her ID because her license had been taken as she’d just passed her driving test the week prior, however she doesn’t drink anyway and just ordered a J2O with her food! Even after explaining this management treated us appallingly, threatening to pull up CCTV, telling my friend they would ask her to leave, not allowing any of us to order drinks (even those who had valid ID), refunding us whenever we ordered which will now take time to be processed (I still haven’t had that money back) and rushing us out at 9pm with no manners. We then left and went to a much more friendly over 18s bar and were served and ID checked with no issues and treated like actual adults. Staff definitely wouldn’t have spoken to us or behaved like that if we were an older group of people, please learn to treat younger customers with some respect- we are adults too.

So we ordered drinks 2 woo woo cocktails and a beer getting down the cocktails we noticed black particles in the ice knowing we had been drinking this decided to show a member of staff who said he had no idea what it was then he walked away thought he was going to get another 1 for us no he came bk and said what are you waiting for which i replied can I speak to the manager who also said he had o idea what it was and done nothing about it

Staff were friendly. Two meals with drinks served quickly came to about £20. Good choice of well kept real ales. Excellent value. I shall be going back soon.

Busy quite noisy for early evening wednesday. Ordered via app and service was prompt good. Fish 'n ' Chips good, Steak good well cooked.

Visited last week and had the worst customer service experience so far! The servers really need to be trained on managing their time better and be nice to customers