Chicken Express - Baytown

Updated to 5 stars. They definitely struggled since COVID, and have had some bad experiences in the last year, but today was top notch. The food quality was the best they've ever had, even before COVID, only had to wait about 8-10 minutes for a fairly large order. The order was correct which had been a problem, and service definitely met expectations.

Got our order tonight. All 4 dinners were completely wrong.And none of them had gravy!!!Idk what’s going on up there. They used to be decent.

I ordered an 8 piece family meal. Came with a large side and six biscuits. I asked for some packets of hot sauce and honey. They wanted to charge me 35 cents for each condiment package! I was told that if I would have gotten a combo meal, condiments are included. But, apparently if you spend $28 and get a whole family meal, you have to pay for each condiment packet?! Smh! Ridiculous! Who came up with that rule? Other than that, food was 8/10.

OMG the girl on the window yesterday around 5:30 was Absolutely Precious and sooo welcomingShe made the experience so fun. She’s a Treasure!!

They forgot our rolls in our order, but they did give us two extra rolls when we returned to pick them up.