Mcdonald's - Bay Minette

I had a disappointing experience at this restaurant. The staff seemed more interested in hanging out outside and smoking than in serving customers. When I went to the drive-thru, they either couldn’t take my order or could only accept cash because their system was down. This was during the evening shift, and it was frustrating to see them more focused on socializing and being on their phones rather than doing their jobs. Service: Takeout Meal type: Dinner.

I received exceptional service from a wonderful staff member, and the fast food was top-notch in terms of quality. Over the past year, I've had the opportunity to try several items on the menu. However, I did encounter some challenges with the parking situation, as the wheelchair-accessible spots near the front door were unavailable. While this was unfortunate, the staff seemed willing to assist and find solutions for other guests as well. Overall, I appreciate the effort they put into accommodating everyone.

Meal type: Other Price per person: $1–10 Food: 1 Service: 4

I would give this place 0 stars if I could. Customer service is awfully terrible. They burn their food, they take forever, and they don’t care to put any condiments on the burgers. Save your time and money and go to another one. Service: Take out Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Awful experience, will never go back. i cannot even begin to explain how poor the customer service was. it was actually nasty behavior. would not give our total at the drive thru or window. in fact, at both windows they wouldn’t even make eye contact. they used shakes lids on all drinks including a happy meal for a two year old. there were visible flat lids, but when we asked we were told no they cannot provide one. they did not give us straws and shorted us one medium fry. the sandwiches had no condiments. save your time and money and go to the Sonic, Burger King, or Wendy’s right down the road.