New Royal Grand - Bassetlaw

We rarely go out for a meal as a family, but we’re glad we did this evening. It was our first visit to New Royal Grand Chinese Restaurant and it will not be our last. We ordered four Happy Meals (one starter, one main course at £7 per person). Starters were great and we were rather expecting small mains because of the special price but how wrong we were! When the children’s Chicken Fried Rice came out, each plate was piled with food. My husband and I had Sweet and Sour Cantonese Chicken and Chicken in Blackbean Sauce, both with fried rice all dishes were full of freshly cooked vegetables. We had China tea or juice for drinks plus a bowl of prawn crackers. We actually took away three tubs of leftovers. The quality was lovely, just what you’d expect and need from a local restaurant. Total for the four of us was £36.50. Such a nice meal with friendly staff. The decor is a little faded and very plain, but they have a 4/5 Hygiene rating and the place is clean, warm and bright. Well done.

The oil used to fry the food must have been months old! We couldn’t eat it at all! All the food we ordered was so dark in colour the noodles gloopy and everything tasted burnt

I placed a delivery order at 6:10 and called twice to inquire about the status, being told that my food was on its way. However, it took 2 hours for my order to arrive and when it did, it was incorrect. The customer service over the phone was poor during both calls. The quality of the food that did arrive was not great. I do not plan on using this restaurant again.

We ordered delivery from this restaurant last night. Unfortunately, the food arrived cold and had ingredients we specifically requested to be omitted. The chicken seemed to have been reheated from the previous day and was inedible. When we tried to complain, we were hung up on several times and told to stop calling. In frustration, we went to the restaurant in person, only to be refused a refund or a fresh order. The customer service was absolutely appalling. We will not be ordering from this restaurant again.

We were charged a high price for food that was cold and delivered late. My friend and I had to order online because we had no other options. There are definitely better dining choices in the area.