A&w - Bartlesville

There is no better place to get you some good fish and some chips that I do not have to sit on the River Bank or in a boat in the heat and I always try a good catch their fish and chips very tasty

Air conditioning didn't work. I stopped for the root beer and they had none. Very disappointed facility would have many health violations if it is inspected.

I just ordered 6 hot dogs but the machine was broke to cook them so they just offered to grill my hotdogs on the grill and didn't turn me away customer service was on point today

In many ways, I felt sorry for the ONLY employee I made contact with during our drive thru experience. She begged forgiveness as she told us we would need to wait a short time while she finished the thing with the money she was working on, not a problem as we needed a moment to decide. When she returned to the mic, she graciously apologized again, and then had to inform us that two of the items I tried to order weren 't available--one was because she was waiting on a part so she could dispense root beer...AT A&W ROOT BEER/LJS!! Again, apologies for an anticipated 5 minute wait on shrimp, and a final apology 15+ minutes later when the food came out. The ONLY thing the employee missed on was that my drink was full ice, not light ice as requested. I believe there was a cook there that she called out to from the front counter, but I had no evidence of more than 2 employees. Food was acceptable...high grease, fries were mushy, and side order sizes continue to shrink.

Tried to go through the drive thru and at 11:30 they were NOT open. Also, have gone thru several times between 1 and 2 in the afternoon and their fryers are down for cleaning. How can you be cleaning your fryers in the middle of the day? Shouldn't that be done in the morning BEFORE you open? I love LJS and considering this is the o ly one still open in the area, you would think they would be trying to stay open. I know the manager is trying her best but maybe the owner or corporate could Co e give her hand?