Panda Dim Sum Cafe - Barnet

DONT WASTE YOUR TIME OR MONEY. Terrible service from beginning to end. We got there and literally had to sit ourselves down. We literally had to get their attention to even order drinks and seeing the couple who came in after us who got served straight away. The food was nice but the service was slow and we literally felt invisible. We asked for forks and didnt get any even after the food came, had to go up myself to get the forks. And finally when it came to paying the bill, let's say it got a bit out of hand where they literally called the police. My friend didn't like the taste of the Sechuan noodles, and instead of the lady being apologetic, when my friend asked if she can choose something else on the menu the lady's face dropped and asked her Like what ...erm how about you give her a menu and a chance so she can choose. Anyways my friend didnt end up picking anything in the end because of the ladies attitude, and instead of the staff letting us know that we still had to pay for the sechuan noodle dish they took the dish and threw it in the bin, not even giving us an option to take it away. Worst service ever. I dont care if your a small business or a family run business it doesnt mean you lose your customer service skills. They got defensive and raised their voices as soon as we said we wasnt paying for the noodles and It escalated from there (to the point where they put the shutters down thinking we were going to leave without paying. I mean that is definitely illegal, keeping in mind I'm pregnant and we had a old baby with us). I even left a review on Google and their response was just sickening. Their defense was that they were not able to re-sell the noodles. I mean who in their right frame of mind would even think about giving food they've just given to a customer to another customer. It's absolute madness! They gave two comments saying the police came after we left and after we left (I mean which one was it) after they told us they were going to be an hour. We didnt want to sit there for an hour especially how bad it all escalated, so we was forced to pay. They say they have it all on CCTV, ok that's great that means you have on camera when they tried to keep us hostage. Never have I ever experienced anything so horrible. I am not one to leave bad reviews but this experience i just couldnt let it go. They were not apologetic at all and were adamant in getting the last word in. THE most horrible experience we have ever encountered, never going there again...with an emphasis on NEVER.

I have been visiting Panda Dim Sum for years and along with the vast majority of satisfied local customers have always been impressed with the extremely attentive, friendly and polite service. Yes it's a small family run business so it can get hectic for them occasionally due to their popularity, but they work extremely hard and bend over backwards to ensure customer satisfaction. The food is consistently delicious and authentic, more akin to what you find in Chinatown and China itself than the usual run of the mill neighborhood fare (the dim sum and aubergines in garlic are scrumptious I will certainly keep going there and look forward to my next visit.

I have been visiting for years panda dim sum and the vast majority of satisfied local customers were always impressed by the extremely attentive, friendly and courteous service. yes, it is a small family business, so it can occasionally become hectic for them due to their popularity, but they work extremely hard and bend over backwards to ensure customer satisfaction. eating is consistently tasty and authentic, more akin to what they find in chinatown and china themselves than the usual run of the mill quarters (the dimm sum and auberginen in garlauch are cumbersome I will certainly go on and look forward to my next visit.

Every time we come to panda (and we go every week quite a lot, now are eating and service impeccable. the Szechuan Fischeintopf is the best I ever had and everything is made fresh, and the balance of the aromen is only at place. Perfectly spiced and fragrant and truly authentic the special dumplings, in the did all noodles, are made fresh before place and packed with taste. they make their own chili oil and they can really taste the difference. the art and wise how the chilis are roasted, it is only the perfect finish touch to an already perfect place of the food. it is really nice to see the chefs in the kitchen that roll up the dumplings of scratches, no shop bought witness here...read more

The menu is broken down into sections – steamed dim sum, fried dim sum, soups, noodle and rice dishes, and special house dishes. Between the three of us, we ordered prawn dumplings, char sui buns and broccoli from the steamed section, and pork and Chinese leaf dumplings and chicken and Chinese mushrooms dumplings from the fried menu The dim sum comes in portions of three or four pieces – perfect for trying other people’s food, but difficult if the number of pieces isn’t divisible by the number of people at the table! The food comes out as it’s ready – which is quite slowly – but is worth the wait. This is really good dim sum. The char sui buns were my favourites by far –...read more