Starbucks - Austin

I order my drink 30 mins before I get there and don’t wanna start it till I walk in then tell me “the cold brew needs to be cr angled and won’t be ready for another 20 mins” (mind you it’s 7pm and dead in there) so if ur slow ahh was doing your job instead of having a party you’d know that it needed to be changed and I’d have my drink when I get there…. I love the morning crew but the afternoon is lazy and slow brained

I’m fairly frustrated. I’m not a picky person and will give someone a million chances. However, my drinks are wrong here more often than they are right. This is the only location I have this issue at. My drinks are uncomplicated menu drinks. I constantly get hot when I want iced, venti when I ordered grande, and the espresso is burnt to a crisp. Their machines desperately need recalibrated.Additionally they are routinely completely out of most breakfast food by 10 am and by afternoon will be out of everything. Starbucks has an algorithm to tell how many of what items to defrost every day. This location is obviously not utilizing that.The barista at the window is also supposed to chat with the customer and ensure drinks are correct. However at this location the window is shut and the barista will stand there waiting for the drinks to be completed. When an issue is brought up the attitude is uncaring and more often than not I’m given a shrug and asked “sure you don’t just want this one?”. So I can either throw my drinks away or drive down to the Starbucks in the HEB parking lot to be fixed. The baristas there say it’s extremely common to get remakes from this particular location and even comment how chaotic this location is. The baristas are friendly and certainly busy, but there are many areas of improvement. These issues have been going on for a while now.

Worst Starbucks I’ve been toBad service , low quality

My mom and I were there yesterday trying to have a good conversation and enjoy the Starbucks refreshers. There were only 3 people working. So it take a while until someone came to took our order. We didn’t complain about it because the drive thru was busy so we understood they were understaffed. The guy who took our order was in a rush, there were 2 flies. Inside of the pastry display case. I brought it to his attention so he can take it out because it’s kind of gross see them on top off the break and flying around. I never try to be disrespectful to him or told how to do his job. His response was I won’t give you the bread from there, we have it at the back. At this point I look around and notice the lobby was dirty too and if he didn’t care how the front look I can’t imagine how the back looks like. He was very unprofessional, her coworker called out for our pastries but they never call us out when our drinks were ready. I tried to don’t let the situation bother me out because I just want to have a nice moment since my mom was visiting me.Anyway I just want to encourage y’all to be more careful about keeping the appearance and cleanness guidelines up to the standards. I know for sure if health departments showed during that time their scores would be low for those observations.

My mobile order is never ready when it's supposed to be. And when I asked if the lavender was in my matcha, it looked like it was missing, the barista rudely snickered at me.