Heritage Coffee Shoppe - Auburn

The kind of hidden place you 'd expect to be a real gem serving classic, all American breakfasts and bruch/lunch offerings, however, after the waitress impatiently kept checking on us to order while we decided (which took a bit as it was our first time there and we were hungry) she afterwards was nowhere to be seen while we waited exceptionally long for our food. When she was checking on others, she only came back to us if we flagged her down. She never came back to apologize for the wait or to check if we needed more water or coffee, which I went through two mugs of casually sipping while we waited.When taking out my utensils from the napkin roll up, they were covered in gunk and I had to ask for new ones.When the food finally arrived, it looked good until we tried it. My girlfriend and I both got the steak and eggs, but both of our steaks were as tough as shoe leather and cooked to medium well even though she ordered medium and I ordered medium rare. The food was cold, my hashbrowns weren 't cooked, and the pancake was dry. The bacon was the only thing that was good but still not hot enough. They brought me more hash browns (which were better but not great) and an extra side of bacon at my request since my girlfriend was not going to eat her steak. I suffered through my steak and eggs and drowned the pancake in a 'gallon ' of syrup and then halfway through my steak I found a hair in it that was not either of ours... enough said.It 's a real shame because when we walked in, everyone was smiling and laughing and having a good time and it felt like a good place and exactly what we were looking for on a cold, rainy morning after a night out, but it was a disgusting disappointment. I 'm giving two stars instead of one because they did comp us the meal and did apologize for everything and I don 't live in the area so I won 't be going back but I wouldn 't even if I could. I try to give places the benefit of the doubt on my first time but this was quite an unfortunate visit that can 't be ignored. Good luck!

Always great food and great service the atmosphere is a bit aged but I go for the food and service

We eat here just about every weekend, great food, great

Why does this place take SO long for food??? You’ll be here for a good hour for breakfast.

Went here for a Sunday family breakfast. Even though the place isn't very large, our waitress accommodated our large gathering of 5 adults and 5 children. The food was excellent and even though she was extremely busy, our waitress was very friendly and fast. Great atmosphere. We will definitely come here regularly from now on.